Changelog

Improvement

AI Assistant v2 runs more reliably and handles complex tasks better

New

• The assistant can now pull real-time insights from your schedule

New

• Automated Activity Scheduler v2: intraday, baseline‑aware; Best effort/Must meet; new rules (duration filter, concurrency cap with fixed headcount, gap time); guardrails.

Improvement

• Product Update modal redesign
• “+ New Shift” primary action replaces “Create event”

New

• It's now possible to request a time change

New

• It's now possible to upload a file of a schedule (csv, xls, pdf, image) and automatically convert it into a Soon Schedule

New

• Workload graph can now show SLA or AHT data lines, if available

Improvement

• Account Setup for new users has been simplified and improved
• Delete flow has been improved to be more clear

New

• Soon now supports Directory Sync (SCIM) for enterprise teams

Improvement

• Improved account settings

Fix

• Don't send emails to deactivated or unverified users

Improvement

• Polished design on the board
• Various performance improvements
• Workload performance improvements
• Better restore handling

Improvement

• Improved performance for applying week templates

Improvement

• Intraday Solver V1.0

New

• Automated staffing requirements in Workload based on Forecasts

New

• A new Board and Event setting to add users to events as WFH by default has been added

Fix

• Bug that happened when clicking on a group in Event Details is now fixed

New

• It's now possible to download a CSV with your activities from the Boards page

New

• It is now possible to filter on boards in the hours overview

Improvement

• Various styling updates

Fix

• Lay-out fix in users management page
• Various fixes in role checks auto-fill

New

• It's now possible to add Forecast Adjustments to manually increase or decrease forecast values

New

• It's now possible to download board data as an ungrouped CSV

New

• It is now possible to custom rank users
• New users can now be added via a CSV file

Improvement

• Various UI improvements

New

• The Intra-day Solver is now officially in beta

New

• Historical Outliers can now be managed for Forecasts

Improvement

• An overall performance boost has been implemented

New

• AI Assistant for intra-day scheduling is now live

New

• You can now add users to events in Edit Mode by drag and dropping them from the Hours Overview

Fix

• Staffing Requirements stats on week level are now on the correct interval

New

• It is now possible to drag and drop people in and between events in edit mode

Fix

• Fixed a case in Workload where the filter dropdown obstructs the user list

New

• Users can now adjust staffing parameters as needed.
• Added support for Erlang A calculation.
• Staffing requirements can now be calculated at a 1-hour zoom level.

New

• It's now possible to undo/redo actions in Workload
• A quick menu to access help and resources is now added across the app

Improvement

• Filtering on User Groups is now possible in: Auto-Fill user selection Create Event / Edit Event Add Users in Event Details
• Auto-Fill user selection
• Create Event / Edit Event
• Add Users in Event Details

New

• Soon now offers select integrations for displaying real-time datasets in Workload

Improvement

• Compare to previous capacity or required staffing values in Workload graph
• Visual upgrade Workload graph

New

• New board setting to auto-close roles with open seats
• New event setting to auto-close roles with open seats

Improvement

• Redesign of the 'general' page of the board settings (previously info)

New

• An AI-powered Template Generator has now been added, allowing to easily create different schedules

Improvement

• Week Template modal has improved design

New

• A list of User Groups is now shown when filtering in Workload, Board Views or Hours Overview
• A list of Activity Types is now shown when filtering in Workload

Fix

• Ask us a question should work again
• Deprecated Unsplash

Improvement

• Randomized questions during Account Setup

New

• Workload now provides a coverage checker per Activity Type
• Extra tooltips provide info about overlapping activities or activities outside the Required Times

New

• Paste functionality for Required Staffing values
• Working from Home indicator in Workload

Fix

• Small bug fixes

New

• Presence indicators are now shown on the Board page and in each Board, indicating who is online and where in the app

Improvement

• Many maintenance updates
• Cut down on various page loading times

New

• Added Azure Billing information to Plans page

Fix

• Fixed deleting User Groups model
• Improvements to responsiveness Plans page
• Updated various Feedback & Suggestions links

New

• Support for Azure Marketplace as billing provider

Improvement

• Updated libraries across the board
• Refactored Board Settings

Fix

• User and hour count on template modals
• Only count events starting this week for Create Week Template modal and Clear Events
• Cosmetic fix Auto Schedule objectives
• Show Invited requests as yellow on event and template modals

New

• Two new objectives have been added to the auto-scheduler
• Balanced hours promote equal hours in relation to team's minimum contract hours
• Business plan-only objective Cost optimization ensures the cheapest possible schedule

Improvement

• Re-named All hands on deck to Maximize hours

New

• Leave categories can now be set to private (Private Mode). Any leave associated with the category is now only visible to admins and the team owner, or the person who has requested the leave

Improvement

• Improved design for leave modals on Board and MySchedule
• Option to cancel events when creating/updating a Leave only shows up if there are actually overlapping events

Fix

• Now showing multi-day leaves in different timezone correctly on MySchedule

New

• Using '/g [user group]' it is now possible to filter on User Group in Workload, Board Views and Hours Overview (https://youtu.be/h4LceIKQD34)

Fix

• Fixed bug in Hours Overview for users who are set to Not Visible on a Board

Improvement

• Various design polishes

New

• Team owners will now see a checklist if they have not performed certain actions in their team

New

• Added new Help & Resources section on the Boards page which includes a greeting, feature highlights and direct links to useful information

New

• It is now possible to add YouTube embeds to events (watch https://youtu.be/80drnqkG8eo for more information)

Fix

• Fixed bug with removing a group in Event Details
• Stability issue in Event Details

Fix

• Visual fix for selecting roles in open events

Improvement

• Accepting open events can now only be done before the event has started

New

• Three new 'compliance' constraints have been added to the Auto-Scheduler for Business and Enterprise Plan subscribers

Improvement

• 2X Performance boost Auto-Scheduler
• Various UX improvements in Board navigation menu
• Session ID of Auto-Scheduling session is always shown
• Restart Auto-Scheduling Session from the results page

Fix

• Various fixes to Auto-Scheduler

New

• The Auto-Scheduling feature is now available

Improvement

• Various improvements and fixes

New

• It is now possible for users to drop requests they were assigned to, if the group is OPEN, and the setting is turned on

Improvement

• A number of fixes and polishes has been introduced to account for various edge cases surrounding events with different timezones and overnight periods

New

• Any Loom, Unsplash or Giphy links in Event descriptions and comments are now automatically embedded
• Using #board, #schedule or #both embeds the link on the Board or Schedule

Improvement

• Bug fixes for Event comments

Improvement

• Create event flow is updated with new buttons
• Week Template menu has an improved flow
• Performance improvements for empty boards

Fix

• Bug with delete team flow for teams in trial

Improvement

• Most pages in Soon now have more identifiable URLs and Titles

Fix

• Bug fix related to delete team
• Another fix for the People List in Event Details on mobile

Fix

• Hour calculation fixes for breaks in Edit Mode

Improvement

• Easier flows on Team Profile
• Customizable branding third party apps

Improvement

• Edit Mode now allows for adding and removing people
• Hours Overview and Day View are directly updated in Edit Mode
• Now possible to filter in Edit Mode

Fix

• Various small things

New

• Planners may now decide per event whether this event will be synced as free or busy to external calendars

Improvement

• When applicable the role that a user has on an event will now be shown in the event title in external calendars

Improvement

• Week Templates have been moved directly on to the Board instead of behind a menu

New

• Gallery Templates have been added to show examples of Schedules for (new) users.

Improvement

• It is now possible to create users without inviting them (via email)

Fix

• Various fixes pertaining to deleted users
• Various fixes related to Pulse

New

• Pulse, a feature for collecting shift feedback and generating AI-powered summaries, is now live

Fix

• Various smaller fixes

New

• It is now possible to add Break Times during Create Event

Improvement

• Various bug fixes
• Cosmetic changes

New

• Outlook Calendar events can now be synced to Workload

Improvement

• Better performance when updating and publishing events

Fix

• Removed double loader when hitting 'Publish All'
• Removed indent in verification email

New

• Enterprise Single Sign On is now available
• Please look at our documentation for information on how to set this up for your team: https://news.intercom.com/soon/news/8669-introducing-enterprise-sso

New

• You can now re-sync all your present events/leaves/activities in your calendars

New

• It's now possible to link your Google and Microsoft accounts to your Soon account

Improvement

• We now show a warning when your Google or Outlook calendar has insufficient permissions

New

• Activities and Activity Types can now be marked as free or busy
• By default Activities and Activity Types are always marked as busy
• The free or busy status will sync to Google and Outlook Calendar

New

• You can now filter Users in Workload based on Activities by using a command in the search field

Fix

• Selecting the event time as an Actual is now possible and will reset the Actual
• Fix for Workload backup when discarding the data
• Fix for events on October 30th due to 'Winter Time'

Improvement

• Soon now automatically checks if a user is already verified on the verification screen

Fix

• Fixed some instances of screens that were not mobile responsive anymore

New

• Workload can now also be accessed on mobile devices

Improvement

• Various cosmetic improvements for screens with reduced height

New

• It's now possible to swap shifts on an event

Fix

• Fixes with regards to sync with integrations

New

• Your Outlook Calendar can now be connected to Soon to easily sync Events, Leaves and Activities

Improvement

• Auto-install Workload power-up on Sample Board

Fix

• Make template and template duplicate should now work correctly
• Sublocation should not show in certain cases
• It should now show 'Office' or 'Home' on modal and details for the right statuses
• Various design polishes
• Sorting WFH in event details
• Google calendar WFH should now sync correctly

New

• Users and planners can now indicate whether they Work From Home (WFH)
• Planners can determine whether users may self-schedule their location or not

Improvement

• Event details screen is now wider than before, allowing more space

Fix

• Various bug fixes

Improvement

• Sign up, sign in and related screens have an updated design
• Better validation in the authentication flows
• Notification settings open in a new modal
• Various other fixes

New

• A new Account Setup onboarding flow will be presented to new users

Fix

• Fixed some cases where Leave Requests would not load properly without a user attached

Improvement

• We now show a hover with the full information of an event synced out of an external calendar into Workload

New

• It's now possible for admins to force a response to a cover when you are not part of the cover request

Improvement

• Better feedback after performing actions

Fix

• Availability fix
• Various fixes

New

• New Navigation Panel design
• New Header design
• New Personal Account Settings design
• Various UI/UX improvements

Improvement

• Updated various back-end libraries
• Various code improvements
• Improved server infrastructure

Fix

• The roles page now updates properly again after creating, updating or deleting a role
• The notifications component now stops fetching when there are no more notifications to fetch

Improvement

• We no longer show the issue count on the boards page
• Search fields that are able to search on user names now work better with 'spaces'

Fix

• A fix has been made to ensure Week Template always starts on Monday instead of Sunday due to timezone differences
• You can no longer remove an existing request on an event, when changes have been made

Improvement

• Re-Sync icon now spins to indicate loading state

Fix

• Various conflict and merge fixes

Improvement

• Workload Footer has been replaced with a floating Toolbar to create more space

New

• Switching days can now be done from within Workload
• Hover effect when hovering Workload rows
• Re-Sync functionality has been added to Workload to allow for real-time checking for new data and merging this into your current changes
• Request Feedback button has been added to the Navigation Panel

New

• It's now possible to Self-Schedule via Workload when you have Can View-rights and Self-Scheduling is enabled
• Self-Scheduling indicator in Workload shows if user is able to Self-Schedule

Improvement

• Full-screen and View Graph-settings in Workload are now saved locally
• Styling improvements in Account Settings

Fix

• Fixed styling issues when Browser is zoomed out

Improvement

• Scheduled graph in Workload and Workload modals is now filled
• Capacity/Required lines are now always on top
• Intercom button is removed from the bottom right, and moved to the Navigation Panel

Improvement

• A complete revamp of the billing tab
• Easier checkout for Soon Plans
• Dedicated Customer Portal to manage subscriptions and customer information

New

• Two-way Google Calendar integration Connect your Google Account to Soon Sync your events, activities and leave to your Google Calendar Share your events in Google Calendar with Soon
• Connect your Google Account to Soon
• Sync your events, activities and leave to your Google Calendar
• Share your events in Google Calendar with Soon

Improvement

• The workload screen is now opened in Full Screen by default.
• Improved validation to prevent activities overlapping or falling outside of request
• Various minor improvements
• We’ve updated our Privacy Policy (added compliance to Google API Service User Data Policy), Terms of Service, Cookie Statement, and GDPR to improve organization, add clarity, and increase transparency regarding our current policies, procedures, and offerings. We have also updated our company structure and now serve you from a new entity named Soon Technologies B.V. You should carefully read the full update. By continuing to use the Soon Services, you agree to the updated policies. If you have questions, please contact us at privacy@soon.works.

Improvement

• Leave power-up flow is added
• Open event bug fixes
• Stability fixes
• Trial and subscription flow has been improved
• Workload is now out of beta

Fix

• Added scroll to Activity List to allow for long lists of Activities
• Fixed error messaging for Create Week Templates
• Fixed filter that didn't allow for events at Monday 00:00

Fix

• Create Event People Picker now closes properly when you click outside of it
• Fix for rounded corners for Safari browsers
• Show when requirements have been set in Workload
• Adjustment for Google Location API
• Filter out previous week events for Week Template

Improvement

• Don't show timezone conflict when user has not set a timezone yet
• Show tooltip when holding is required for an action

New

• added Staffing Requirements feature to Workload
• added drag & drop functionality for unpublished events

Improvement

• removed (copy) from event duplicates
• removed Team Profile page for Members
• invite flow more robust

Fix

• board picker now shows immediately upon creating a new board
• users immediately show after inviting them to a team
• correct redirect after save and close to board settings
• correct week number schedule view
• fix for roles UI in Firefox
• cache fix for event templates

New

• added proper support for AM/PM in Workload Details

Fix

• fixed a cosmetic error in Edit Mode
• fixed stats rounding
• fixed a bug with applying week templates

Improvement

• added uninstall flow to billing

Fix

• an automatic warning to prevent refreshing the browser when activity updates are pending and might be lost
• a bunch of fixes for larger screens (thanks for your patience @mara)
• scaling of the graphs based only on data in view
• correct z-indices for graph lines
• stats rounding
• cache updates for deleting activity types
• general stability fixes

Improvement

• Updates made to the .CSV export (renamed columns, added new columns and activities are exported as well now)
• Implemented a browser refresh fallback for unsaved activity changes in the workload details

New

• Released the beta version of Workload power-up

Improvement

• Activity duration now allow for custom input (e.g. 1:10)

New

Added:

• Events now allow you to create and schedule activities

Improved:

• Cache performance

Improvement

Added:

• Hours overview now shows the total hours of either scheduled, contract or remaining hours

Fixed:

• Scrolling on MySchedule now works more reliably for all browsers (including Edge and Firefox)
• Various fixes to make Availability and Availability Score more accurate in complex cases
• The handling of Event Timezones for Event Actuals works better now. Also general improvement of Timezone handling
• Multiple improvements to Open Event logic. Statuses of Open Events are now correct for various complex cases
• Fix for calculation of duration in views, when applied an actual break
• Consistency fix of dates in Event Modal and Event Template after applying Week Template
• Various stability fixes on the back-end

Fix

• changes made quickly in an unpublished event details do not reset anymore
• when changing a user to a new role it now connects the user to the correct group
• deleting a group with a deleted user now works
• events wrongly shown as issue due to deleted slots now have the correct status and do no appear anymore in inbox
• newly signed up users do not see comments as unread that were made before they signed up

Fix

• Fixed various bugs related to cover flow
• Fixed a bug when adding a person to a specific group on an event
• Fixed a bug with removing groups from an event and re-adding those people
• Some cosmetic fixes related to deleted users

Fix

• Fixed bug when scrolling mobile schedule with filters open
• Fixed bug on mobile leave request view
• Fixed bug on closing event details
• Fixed bug in service worker

New

• Added a time setting to view the app in AM/PM
• Updated the unpaid break time UI
• Updated and improved the actuals/availability flow

New

• An ICS link has been added to the profile panel to help you synchronize your Soon Events to your calendar of choice
• Bug fixes related to Cover and Adding People have been fixed

Improvement

Error reporting has now been improved. It is possible to directly send error reports to our support desk, with a unique reference.

Improvement

We have implemented a few small changes to the Leave workflow.

• Leave managers have their leaves auto-approved and cancelled
• People who have a cancelled or reject Leave can easily re-request the Leave
• Small bug fixes, new logs

New

We have added the Colors feature and made improvements to the Schedule Views and Edit Mode.

• add event color (through create event flow, edit mode, event details and templates)
• colors visible on event modals board and schedule views
• leave added to schedule views day/week/month
• leave manageable from schedule views
• search functionality expanded in schedule views; possibility to search on start/end times and leave
• slash commands added to schedule views
• UI update schedule views
• edit event titles in edit mode

New

We have launched the Hours Overview. This powerful overview let's admins view the scheduled, remaining and contract hours of users on a board.

New

We have improved the People Pickers in the Create Event flow and Event Details from V3.17.0 onwards.

• Performance upgrade
• Availability Score was added
• Availability graphic was added
• New filter possibilities
• General UX improvements
• New Event Details Picker design
• Add people via User Groups
• Direct group selection from Event Details picker
• Fixed hour calculations
• Added Contract Day conflict
• Various bug fixes
• Upgraded essential libraries

Improvement

• various fixes in event details flows
• enlarged hitbox on menu bars

New

You can now assign Leave Managers to specific User Groups.

• they can only manage leaves of users within those user groups
• they will not see leave requests of other users in their inbox or notifications

Read our docs and get started right away!

New

We've just added User Groups to the App (only for admins)!

Read our docs to get immediately up to speed and start using them.

New

It is now possible to give an Admin "read-only" rights on a board by setting them to Can View in the Board Settings. This is only possible if the Admin is not the team owner or the board owner.

Improvement

Starting today the mobile version of My Schedule includes:

• Vertical view
• Endless scrolling
• Filters
• Event indicators on the calendar

New

It is now possible to customize event cards on both Boards and MySchedule. You can choose to:

• show/hide groups
• show/hide people
• show/hide the actual event times of people

New

Returning Open events that you accepted is now easier. You can simply "drop" them.

Doing so takes you off the event and opens up the spot for your teammates. This feature is created for Self Scheduling.

Improvement

It is now possible to filter Leave Requests using a custom range on the Leave page.

New

It is now possible to automatically cancel selected Events that overlap a request for a Leave.

Improvement

• Improved performance for loading MySchedule with lot's of Open Events
• Minor fixes

Improvement

• Added a reload button to Inbox for manually refreshing data
• Optimized polling to database

Fix

• no more button bashing Open Events
• fixed incorrect Finished status
• fixed scrolling Template Settings
• show Actuals in correct timezone
• real-time commenting My Schedule fixed
• show correct buttons Closed Event on mobile
• fixed Availability logic

New

• Added new feature: Inbox!

Open it by clicking on the Inbox icon.

New

• Added new flow for Cancel & Cover requests
• Now possible to comment on Change requests

New

Yes! It is now possible to download all your users and take that file 💾 with you wherever you go.

Special thanks to the TNW Team for inspiring this feature.

New

• Added new feature: Jump

Improvement

Comments made in Events will now show up in real-time. Small fixes have also been made to make the chat experience better.

Fix

• Week navigator longer for larger dates
• Better formatting for longer names
• Don't filter soft-deleted groups
• Show correct status for open groups
• Hide removed users on mobile
• Remove comment notification when read
• Cosmetic fix
• Random typos

Improvement

• We've added the ability to remove a Deleted User from an Event. When you remove the user, the user will not be counted anymore in the stats of the Event, nor will the user be visible in the request list.
• Durations in the day/week/month views now also include breaks

New

A new View Setting has arrived! You can now decide on a team level which week should be shown by default on the boards and schedules of your team. This is useful for when you don't work with day-to-day schedules, but more event-based.

Be aware that changing the default will affect all users in your team. By default the setting is on Today, which doesn't change how things work right now, and is best for most teams.

New

It is now possible to hide users on a board who only have view access. You can change this per user in the settings of your board(s). This is useful when you want another planner to be able to view your board, but don't want to see their leaves on the board, or see them in the people selector.

Improvement

• Setting to make categories required when a Leave is requested
• Week navigator moved to the top of the screen when screen size exceeds 1400px
• Fix for duration not shown correctly in a few edge cases
• Fix for open seats not shown correctly in a few edge cases
• Extra confirmation messages after certain actions on the Board
• Various stability fixes

New

Maybe you wonder what that means. Open Groups is a new feature that makes it possible to open a specific group for Board members. So you do not have to invite these members individually.

You can activate an Open Group by means of a switch on the group. After the publication, the Event of which this group is part will automatically appear on the Schedules of the right Board members.

• Who are the right Board Members?
• the Member is part of the relevant Board
• the Member has the role assigned to the group, or there is no role
• the Member is not already present at the Event
• the Member has not previously accepted an Open Event on that day

This last point depends on a new setting. You can indicate for yourself how many Open Events a User can accept in 1 day. The default is unlimited.

Open Groups can simply be part of your regular Events and therefore do not have to be created specifically. In addition, limits can also be set on Open Groups. If you want a maximum of 10 people to accept, you can indicate this just like in regular groups. After the 10th person has accepted the Event will disappear on the Schedules of the other Members.

With Open Groups you can easily set up Events where you do not have a specific preference who comes, if only people come up with the right role. Or use the Open Groups to set up a staff outing. We are very curious what you think of it and how you will use it.

Fix

• Added (copy) to duplicate event for better identification
• Corrected style of message after duplicating/template creation in event details
• Assigned with role in people picker template details now visible
• Break time now visible on mobile

Improvement

We have officially launched V3 of Soon. Changes include updates to:

• Planner board
• MySchedule
• Event details
• Templates
• Create Event Flow
• CSV download

Fix

• Fix for in-app & email notifications that were sent to users who didn't need to be informed

Fix

• Fix for availability menu showing wrong year
• Fix for deleted user interfering with conflicts

Improvement

• Cosmetic changes
• Close events from the board
• Only show 'Publish' on hover
• Publish and show empty groups

Fix

• Month & week view duration fixes
• Cache fix for people picker
• Fix for request actions

Improvement

The people picker now has access to data from across boards. That means if a person has an event on another board you will see it reflected in the picker.

We have also implemented various cache fixes, which will result in a better overall experience.

Improvement

• Sorting algorithm fix for views
• Finished events keep status Declined if they are Declined
• Various cache fixes for Leave
• Optimized app load via code splitting

New

• Moved 'Download CSV' button to 'More' menu

Enterprise only:

• Added Week & Month View

Fix

• Adding and removing users is now immediately reflected in relevant screens
• Filter for users with "INVITED" status on CSV now works correctly

New

It is now possible to download a .csv file of your leave data. Administrators can filter and download the leaves of their entire team, while members can filter and download their own leaves.

Look for the CSV button on the Leave page.

Fix

• Groups with status Ready now don't show specific user status anymore
• Groups with status Pending and Issue now show Assigned user status as blue
• Filter and board search is a bit faster and only show relevant events

New

We're happy to announce the Day View. If you're on the plan board, you can now click on one of the seven days of the week to open it. We hope you enjoy the overview it gives you!

Fix

• Changed time zone checker to look for differences in offset
• Updated layout of roles page to better suit different screen sizes
• Fixed instance of hour picker not allowing typing in Leave/Availability
• Small fix in week templates without time zones

New

It is now possible to set a custom time period for downloading a .csv for your boards. It also possible to filter events based on their status.

Improvement

The filters on the schedule board now show all people and roles on a board. Changing weeks also keeps your filters on in this new version, which makes for an easy overview of what's happening. The design also has slight updates.

Fix

• Calendar now opens in Firefox
• Changing email now works as expected
• Corrected date/time visuals for mobile Leave
• Miscellaneous design polish

New

With the launch of V2.9.1 it is now possible to set & change time zones for events. It is also possible now to set a time zone for all availability. This time zone can be separate from your display time zone; perfect for when you're travelling.