forecasting

Take the guesswork out of workforce planning

Predict your short-, mid-, and long-term staffing and workload with accurate, data-driven forecasting. Achieve unmatched efficiency and service, no WFM expertise required.

Try Soon for free View demo

Weekly forecast with accuracy metrics and staffing requirements.

Sophisticated Yet Simple

Take Control of Tomorrow, Today

Soon Forecasting goes beyond simple predictions. It combines advanced models, real-time adaptability, and seamless integration with scheduling to deliver unmatched accuracy and efficiency. From multi-interval forecasting to forecast-driven staffing and real-time adjustments, Soon provides all the tools you need to stay ahead.

Accurate Forecasting

Predict demand with precision

Connect your historical data and let Soon automatically generate continuous forecasts at 15-minute, 1-hour, and 1-day intervals.

Easily connect your data via API, direct database connections, or CSV uploads.

Forecast by queue, channel, or location for any volume-based demand.

Handle seasonality, trends, and timezones automatically.

Forecast up to 1 year ahead with 15-min, 1-hr, and 1-day intervals.

Auto-apply the best forecasting model or choose manually per interval.

View volume forecasts and staffing requirements by channel.

Add and manage outliers to refine forecast accuracy and reliability.

Custom configuration

Tailor Forecasts to fit your business needs

Customize forecasts for your business. Adjust for events, holidays, and anomalies, and set key parameters like business hours and locking days.

Identify and exclude outliers (e.g., system failures, extreme demand spikes).

Adjust forecasts manually for planned events or marketing campaigns.

Factor in contact volumes inside and outside business hours.

Automatically include public (inter)national holiday demand patterns.

Lock forecasts for upcoming days to ensure consistency and reliable scheduling.

Configure staffing needs with customizable parameters like service level, response time, AHT and shrinkage.

Forecast-Driven Staffing

Create actionable staffing plans

Soon bridges the gap between forecasting and workforce planning, automating staffing requirements to eliminate guesswork and spreadsheets.

Convert forecasts into detailed staffing needs using Erlang C, Erlang A, or Linear models.

Set parameters like service levels, AHT, shrinkage, and occupancy for tailored plans.

Plan staffing accurately at 15-min, 1-hour, or 1-day intervals with precision.

Effortlessly consolidate forecasts and assess team capacity needs with precision.

Ensure baseline coverage and control resource allocation with min and max staffing requirements.

Intraday scheduling in Soon with integrated forecast functionality for real-time scheduling optimization.

Scheduling Integration

Turn Forecasts into Schedules

Soon pairs forecasting with shift and intraday scheduling, offering a unified platform for accurate, stress-free workforce management.

Compare forecasted vs. actual volume and staffing at a glance.

Sync real-time updates so your schedule always matches demand.

Automatically adjust shift and/or intraday activity staffing levels.

Re-forecast instantly when new data or demand shifts occur.

Seamless collaboration with shared forecasts and team-wide visibility.

"Soon’s forecasting completely changed how we plan our workforce. We used to rely on spreadsheets and gut instinct, but now we have accurate, automated forecasts that integrate seamlessly with our scheduling. It’s effortless, reliable, and has saved us countless hours while improving service levels."

Ossip Kupperman

Process Optimization Specialist | knab

benefits

Why Forecast with Soon?

Discover how Soon Forecasting empowers your business with smarter planning, seamless adaptability, and optimized operations to stay ahead in a dynamic world.

Maximize Operational Efficiency

Save time and cut costs by aligning staffing with demand accurately. Say goodbye to manual spreadsheets and guesswork while ensuring resources are used where they’re needed most.

Adapt Quickly and Stay Ahead

Refine forecasts for seasonal peaks, holidays, or demand spikes. Lock forecasts for stability, re-forecast with precision, and stay ahead with real-time updates to ensure accurate planning.

Effortless Integration and Collaboration

Connect your data via API, CSV, or database and collaborate effortlessly. Soon makes accurate forecasting simple and accessible, even for teams new to workforce planning.

Forecasting Methods

Multi-Modal Precision

Soon supports a wide range of forecasting methods, each designed to tackle specific business challenges.

Holt-Winters

Incorporates trends, seasonality, and cyclical patterns into forecasts, making it ideal for data with consistent and predictable changes over time.

UCM

Break down data into trends, seasonality, and irregular components to create precise and interpretable forecasts.

Linear Regression

Analyze and predict demand trends by fitting a straight line through your historical data points, providing clarity and actionable insights for planning.

Auto-ARIMA

Automatically selects the best ARIMA model parameters for your data, providing accurate forecasts with minimal configuration.

N-Week Average

Predict future demand by averaging data from the same weeks in previous periods. Perfect for capturing recurring weekly patterns.

Prophet

Developed by Meta, Prophet excels at handling seasonality, trends, and missing data, making it ideal for complex business environments.

Holt's Linear

A simplified trend-based forecasting model that captures linear growth or decline, well-suited for datasets without seasonal or cyclical variations.

Spreadsheets & Gut instinct vs. Soon

Why Forecast with Soon Over Spreadsheets?

Predicting demand? Hard. Doing it with mountains of data points while navigating holidays, spikes, and real-time curveballs? Brutal. One wrong forecast leads to burnout, blown budgets, or chaos.

Here’s the fix: Ditch the spreadsheets and guesswork. Connect your dataset with Soon to automate forecasting with proven models, flag risks before they escalate, and adjust plans in seconds — not hours. Accurate, effortless, and always up to date. Crunch the numbers, not your team.

Spreadsheets & Gut instinct

Fragile, outdated and hard to manage

Prone to human error, leading to miscalculations

Time-consuming and rigid for last-minute changes

Lacks real-time insights into trends and patterns

Struggles with large datasets or seasonal shifts

Built by one expert, difficult to maintain or update

Limited to basic models, reducing accuracy and flexibility

With Soon

Accurate, scalable, and effortless

Automates calculations, minimizing errors

Fast and flexible for last-minute changes

Offers real-time insights into trends and forecasts

Handles large datasets and seasonality with ease

No expertise required, accessible to anyone

Includes advanced forecasting models for adaptability

get started

Your Forecast Awaits!

Contact us to discover how Soon Forecasting can revolutionize your operations. Our team will help connect your data and provide your first forecast with white-glove support every step of the way.

Contact sales

Frequently Asked Questions

I’m interested in Soon's Auto-Scheduler, and have more questions.

What is Auto-Scheduling?

Soon Pulse is an AI-powered feature that allows you to collect and analyze feedback from your team through daily check-ins. It helps you to identify operational issues, track key performance indicators, and ensure employee wellbeing.

Is the auto-scheduler included in the price?

With Soon Pulse, you can create a 'Pulse', which is a question that you ask your employees to answer at the end of their shift. Employees answer this question then the AI report for that day is generated, giving you an easy to read executive summary.

What kind of questions can I ask with Soon Pulse?

You can use pre-built templates or create your own "Pulses" to gather targeted and relevant feedback from your team. The default version we launch with is "How was your day?", but you can ask any question that will give you valuable insights into your team's performance and wellbeing.

What AI technology is used, and do you use the latest models?

We utilize OpenAI’s GPT API for our AI technology, and we always strive to implement the latest models available. GPT, or Generative Pre-trained Transformer, is a state-of-the-art language model developed by OpenAI. This powerful AI enables us to provide advanced natural language processing capabilities, enhancing the user experience and the quality of insights generated by our platform. By staying up to date with the latest models, we ensure that our users have access to the most cutting-edge AI technology.

Is Soon Pulse easy to use?

Yes! Soon Pulse is user-friendly and easy to set up. You can create your first Pulse within minutes and start collecting feedback from your team right away. The executive summary is also easy to read.

Can Soon Pulse help me improve my business?

Absolutely! Soon Pulse gives you new insights on your daily operations and opportunities to improve your business. You'll have a clear understanding of where things are going well and where improvements need to be made, so you can take action before problems escalate.

Is Soon Pulse secure?

Yes, Soon Pulse is secure. We take data privacy and security seriously and use the latest technology to keep your data safe. Your data is always encrypted and stored on secure servers.

How do I get started with Soon Pulse?

You can try Soon Pulse for free for 30 days! Simply sign up and start creating your first Pulse. It's that easy!