Shift scheduling built for support teams.
Forecast ticket volume, match staffing to demand at 15-minute intervals, and let agents manage their own availability.
Start Free TrialChallenges we solve
Unpredictable volume
Ticket spikes are hard to predict. Soon uses historical patterns to forecast demand and staff accordingly.
Agent burnout
Uneven workload distribution leads to burnout. Soon balances shifts fairly across your team.
Slow schedule changes
When someone calls in sick, the scramble begins. Soon fills gaps automatically in seconds.
Multi-channel complexity
Phone, chat, email, social. Each channel needs different skills. Soon assigns the right agents to the right channels based on demand and qualifications.
Frequently asked questions
Does Soon integrate with helpdesk tools?
Soon integrates with Zendesk, Intercom, and other helpdesk platforms to pull ticket volume data for forecasting.
Can agents swap shifts?
Yes. Agents can request swaps through the Soon app. Swaps are validated against your coverage rules before approval.
How does Soon handle multi-channel support?
You can define different skill groups (phone, chat, email) and Soon schedules the right agents to the right channels based on demand.
How quickly can we get started?
Most support teams are up and running within a day. Import your team, define your shifts and coverage rules, and let Soon auto-fill the first schedule.
Your next schedule could take 2 minutes.
Import your team, set your rules, hit auto-fill. Most teams are live the same day.
30 days free · No credit card required
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