Push notifications on Soon

What they are

Push notifications let Soon alert you on your device the moment something that involves you changes, such as a new shift, an update, a cancellation, or a request, even when Soon isn't open.

They work in your browser and as an installed app, alongside the email notifications you already get.

Turn them on

1. Open Soon and go to Notification settings from the bell icon, then the gear.
2. Turn Push notifications on. Your browser or device will ask for permission. Choose Allow.
3. Choose exactly which updates you want under the switch.

• New events, updated events, and cancelled events
• Cancel requests, cover requests, and leave requests
• Product tips and news

All types are on by default. Untick anything you would rather not receive as a push notification.

Push is per device. Turning it on enables push on the device you're using right now. Enable it on each device where you want notifications.

Email vs push

Email and push are independent. You can have either, both, or neither, and choose preferences for each. Email is useful for a paper trail. Push is instant.

Activity and shift-start reminders

If your team uses intraday activities, turn on Activity reminders to get a push before an activity starts. Choose how far ahead, such as 5, 15, or 60 minutes.

Turn on Shift-start reminders to get a push before your whole shift begins. They use their own toggle, so you can manage them independently from activity reminders.

Smart, not noisy

When several things change at once, such as a manager publishing five of your shifts together, you get one summary notification instead of five separate alerts.

Notifications are always delivered in real time. Soon only bundles a single burst so you are not overwhelmed.

Installing Soon as an app

Installing Soon is recommended on phones.

• iPhone and iPad: open Soon in Safari, tap Share, choose Add to Home Screen, then open Soon from your Home Screen and allow notifications. On iOS, push only works from the installed Home Screen app, not a Safari tab.
• Android and desktop: install from Chrome or Edge using the browser's address-bar install icon, or allow notifications directly in the browser.

Browser support

Push notifications work on Chrome, Edge, and Safari on macOS, and on iOS and Android when Soon is installed to the Home Screen.

On macOS Safari, the system may show Safari's icon rather than the Soon logo. This is a platform limitation. Chrome and Edge show the Soon logo.

Signing out and shared computers

Signing out removes push from that device, so the next person does not receive your notifications. On a shared computer, sign out when you're done.

Troubleshooting: I'm not getting notifications

1. Check that the Push notifications switch is on in Notification settings, and that the specific types you expect are ticked.
2. Check your operating system notification settings for your browser, and make sure Do Not Disturb or Focus is off.
3. Make sure the browser site permission for notifications is set to Allow.
4. On iPhone and iPad, confirm you installed Soon to the Home Screen and opened it from there.
5. Toggle push off and on again to re-register the device.
6. Still stuck? Contact support and tell us your browser and device.