Get the full picture of your team's daily workload in real time. Control capacity, schedule activities, and optimize coverage on an interval level.
Provide your team with an engaging, intuitive, and in-person collaboration experience for managing daily activities together. Unleash your team's potential, boost productivity, and reduce idle time.
A lot happens, all the time
Keep activities on track and help your team get more done, even when you're balancing dozens of activities at once. One beautiful view shows everything happening across your team in real time.
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Find balance
Make sure you don't overwork some while others are idle. The right distribution of activities is key to a happy team and the healthy workplace you want to provide.
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Handle volatility
Contact centers experience peaks and lows throughout the day. Overcome these difficult moments by allocating the right workforce to match the forecasted capacity needed.
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Game plan
Rebalance work without the heavy lifting. Simply drag and drop activities to reassign and reschedule them across your team. Make sure your team gets the right work done at the right time.
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Intraday management is an essential process to rebalance the day's workload amongst the team to meet customer service expectations. With Soon, this can be achieved in an efficient and intuitive way.
Set required staffing at exact time intervals. See required vs. scheduled at a glance.
Create custom activities like training, meetings, phone, chat, email, social media, and back-office tasks.
Give team members more freedom. Self-scheduling enhances daily stand-ups and prevents idle time.
Track time per person and activity. Use powerful filters to narrow down results and manage intelligently.
Visualize the sum of all efforts per day in the week view. Uncover hidden optimization opportunities.
Track scheduled, available, and required headcount in an easy-to-follow graph throughout the day.
Develop a better understanding of your team by gaining detailed insights into people and activities. Use the right tools to convey what needs to be done at any given time.
Intraday optimization for contact centers
See how intraday management connects with demand forecasts, staffing requirements, shrinkage, service levels, and agent schedules in a contact center WFM workflow.
Import your team, set your rules, hit auto-fill. Most teams are live the same day.
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