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A constant stream of helpful industry insights and product updates.

Why We Built the Text-to-Schedule Shift Generator: Simplifying the Complex with AI

Small Ways To Improve Customer Service Agent Efficiency

Staying Focused when Traveling for Business

Optimizing Workforce Management: Comparing Two Approaches for Multichannel Support

Alessandro Cardinali

Overtime & Cost Projection Calculator

How To Take Good Care Of Your Team As An Employer

Understanding Performance Metrics: Making Sense of Forecast Errors

Soon Now Featured on AITools Inc.: Discover the Power of AI-Driven Workforce Management

A Comprehensive Guide to Workforce Management in Healthcare Facilities

Alessandro Cardinali

7 Workforce Management Platforms Revolutionizing Healthcare Scheduling

9 Best Libraries to Create Stunning Graphs: A Comprehensive Comparison

In-Depth Review of Toolnest.ai: The Ultimate AI Tools Directory

Raffy Montehermoso

How to Check Your DMARC Policy Using MXToolbox

Customer Feedback

Common User Complaints About Shifts in Microsoft Teams

Customer Feedback

The Sling Chronicles: A Tale of Scheduling Woes and Wows

Dheeraj Ramchand

Common Complaints About When I Work

The Ultimate Guide to Staffing Software for Small Businesses

10 Reasons Why You Need Employee Task Management Software

Staff Time Management Software 101: Boost Team Productivity with Soon

10-scheduling-strategies-to-maximize-team-efficiency

Understanding Capacity Planning in Contact Centers: An Introduction

What is a Contingent Workforce Manager?

Founder Stories

Crafting Compelling Content with McKee’s Storytelling Secrets

Founder Stories

Soon Official Newsletters

Founder Stories

Harnessing Network Economies

Founder Stories

How to Get Your DUNS Number for Free

Winning the Customer Support Game: Leveraging Shep Hyken's Principles for a Competitive Edge

Onboarding New Users: Lessons from Shigeru Miyamoto

Effective Police Patrol Scheduling: Comprehensive Strategies and Patterns

How to Become a Level 5 Leader

The JOLT Effect: Unlocking the Secret to Overcoming Customer Indecision

Why Supporting Local Startups is the Smartest Play for CIOs

Achieving the Lollapalooza Effect in Business

Founder Stories

Sustainable Productivity: Enhancing Large Organizations with the 20 Mile March

Alessandro Cardinali

Should Your Business Stop Using Cash? The Answer May Surprise You

Why ChatGPT and LLMs Aren't Ideal for Automatically Generating Shift Schedules

Rethinking Traditional Scheduling: Why It's Time for a Change

Navigating Parkinson's Law in Modern Business Practices

The Tipping Point of Customer Service: A First Principles Approach

Alessandro Cardinali

Disagree and Commit": A Lesson in Swift Decision-Making from Amazon's Playbook

7 Predictions About the Future of the Modern Workplace

How to Master Shift Planning Tools for Efficient Scheduling

How to Optimize Workforce Management Software for Efficiency

How to Master Employee Scheduling Software for Efficient Workforce Management

Tips for Hiring and Paying Independent Contractors: A Guide for Small Business

Founder Stories

Enhancing Work-Life Balance with Soon: Leveraging Science for Better Schedules

10 Best Programming Languages For Web Development

Harikrishna Kundariya

Maximizing-cold-outreach-success-with-apollo

Reditus-free-plan-saas-founders-affiliate-marketing

Boost website traffic with Morningscore

Support Level Up: Revolutionizing Customer Service Training with AI

Strategies for Improving Operational Efficiency in Healthcare: A Blend of Innovation and Wit

Alessandro Cardinali

Understanding Swing Shifts in Workforce Management

Definitive Guide to Back-Office Operations and Processes

Mastering Call Center Shrinkage: Strategies for Efficiency and Productivity

Richard Zeelenberg

Elevating Customer Service: A Blueprint for Excellence

Making The Most Productive Use Of Your Team

5 Tips to Start Embracing New Technology in Your Workplace

Running A Business From Home? Here's How

Why Specialized Tech Is Better For Your Business

Mastering Appointment Scheduling: Exploring the 8 Essential Types

Taras Androsiuk

Decoding the Confusion: Cue, Queue, and Que

Raffy Montehermoso

Schedule Adherence in Workforce Management: Strategies for Planners and Managers

The Evolution of Customer Service: A Deep Dive into BPO and Call Centers

Richard Zeelenberg

Nailing The Basics: Setting Up Your Pop-Up Shop for Success

Alessandro Cardinali

What Accessibility In Business Really Looks Like

ChatGPT vs GPT-4

Cold Emailing Potential Customers

How Tony Hsieh and Zappos Competed with Amazon

Customer Support Jargon

Erlang-C Traffic Model for Non-Mathematicians

Alessandro Cardinali

Understanding the Erlang-C Traffic Model

Unemployment Benefits for Seasonal Employees in the United Kingdom

Unemployment Benefits for Seasonal Employees in the United States

Unemployment Benefits for Seasonal Employees in Canada

Unemployment Benefits for Seasonal Employees in Australia

Seasonal Work and Unemployment Benefits

The Ultimate Guide to Managing Rotating Shifts

Alessandro Cardinali

A Beginner's Guide to Managing a Customer Support Team

A Beginner's Guide to Managing a Sales Team

The Art of Managing a Store Team: Lessons from Seth Godin

Daring Leadership in the Restaurant Industry: Lessons from Brene Brown

Servant Leadership

The Power of Employee Retention: Lessons from Oprah Winfrey

Alessandro Cardinali

On-The-Job Training

Effective Training for New Employees

Employee Appreciation Ideas

Team Building Games

360 Degree Employee Feedback: A Powerful Tool for Growth and Success

The 7 Best Teams Apps for Scheduling and Planning

Effective Team Scheduling: A Guide for Managers

5 Types of Scheduling Programs Every Company Should Know

Taras Androsiuk

How Shifts in Teams Bring Efficiency to Companies

The Ultimate Guide to Finding the Right Scheduling Software

What is Workforce Management and How It Improves Productivity

Customer Service Software

Exclusive Research on Brand Positioning in 2023

How to forecast for the holidays – like a boss

Richard Zeelenberg

Black Friday Deals

Customer Retention: Why It Is Important & How to Improve It

How to land your first customer success job (Part 1)

Taras Androsiuk

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