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Ideas for teams that work in shifts. Guides, research and product notes.
Scheduling, workforce management and the thinking behind Soon, from our team and guest writers.
LatestGuides & How-TosBPO Scheduling: Staffing Multiple Clients Without Double CountingHow BPOs staff several clients without double counting: dedicated vs shared agents, service levels, shrinkage and forecasting per client, and reporting that reconciles with the schedule.All posts
Guides & How-TosBPO Scheduling: Staffing Multiple Clients Without Double CountingHow BPOs staff several clients without double counting: dedicated vs shared agents, service levels, shrinkage and forecasting per client, and reporting that reconciles with the schedule.
Tips & Best PracticesErlang C Formula Explained for Contact Center StaffingLearn the Erlang C formula for probability of waiting, average speed of answer, and service level, with a worked example, the model's assumptions, and how to validate it against your own data.
Tips & Best PracticesHow to Reduce Call Center Shrinkage: A Practical GuideA practical guide to reducing call center shrinkage: measure it by category and interval, move movable activities into quiet periods, plan leave, reduce unplanned absence and plan with what remains.
Tips & Best PracticesForecast Error Metrics: MAPE, WAPE, MAE, and RMSELearn what MAPE, WAPE, MAE, RMSE, and coverage metrics actually tell you, and which forecast metrics matter most for real staffing decisions.
Guides & How-TosScheduling a Team Across LatitudesTime zones tell you when people are awake. They do not tell you when it is dark where they are, how hot it is on the floor, or how far their clock sits from their sun. What changes when you plan for all four.
Guides & How-TosHow Much of Your Roster Runs in the DarkA 06:00 shift starts before sunrise on 227 days a year in Oslo and on all 365 in Singapore. Why seasonal swing and absolute darkness are different scheduling problems, and what the evidence on winter darkness will and will not support.
Guides & How-TosWhat Is Intraday Scheduling?Intraday scheduling is how operations teams adjust breaks, tasks, and coverage during the working day so they can respond to demand in real time.
Guides & How-TosFloat Pool and Flex Pool Scheduling Outside the WFM SuiteWhy float pools and flex pools end up on spreadsheets beside enterprise WFM suites, and what a pool actually needs: demand as hours and skills, open shifts with guardrails, and a live skills matrix.
Guides & How-TosScheduling Software That Works Alongside UKGHow departments inside UKG shops run day-to-day scheduling in Soon while payroll, time, and HR stay in the suite: the export loop, SSO, and where the seam sits.
Industry InsightsWhat a UKG Implementation Actually Costs in 2026The published estimates for UKG software and services in 2026, the cost lines quotes leave out, and how the math changes when scheduling is the real requirement.
Industry Insights7 Best B2B Service Platforms for Project Delivery (2026)Compare seven B2B service platforms for project delivery, resource allocation, scope control, billing, and margin protection, with a clear guide to where Soon fits.
Tips & Best PracticesWhat Employee Scheduling Software Does and When Teams Need ItLearn what employee scheduling software does, when manual scheduling starts to fail, and which workflows help shift-based teams manage change.
Guides & How-TosScheduling a Deviceless Frontline Workforce: Boards, Slips, Radio, and the BumpMost scheduling tools assume a phone in every pocket. On a venue floor, a ward, or a production line that assumption is false on purpose. Here is what actually reaches people.
Guides & How-TosWalk Time: The Hidden Variable in Rotation SchedulesA 45 minute rotation with a 12 minute walk is a 33 minute rotation. Here is the arithmetic across a shift and a season, and how to plan the distance in.
Guides & How-TosHeat Rotation Schedules for Outdoor WorkersWhy heat rotation is an engineering control rather than a comfort measure, how intervals tighten as WBGT rises, and why a shorter interval alone does not reduce anyone's daily exposure.
Guides & How-TosPosition rotation schedules: intervals, rules, and the gridHow to choose a rotation interval you can defend, lay out a grid that provably covers every position, and separate the constraints that are law from the ones that are preference.
Guides & How-TosBump Scheduling: How Venues Rotate Staff Within a ShiftThe position model at an attraction and at a store, the bump handoff itself, how a staggered chain cascades, what a late link costs, and where breaks fit.
Guides & How-TosWhat Is Intrashift Scheduling?Intrashift scheduling plans what happens inside a shift: positions, rotation intervals, and relief. Here is how it differs from shift scheduling, intraday management, and task management.
Industry InsightsHealthcare Workforce Management: A Practical GuideLearn how healthcare teams forecast staffing demand, match qualifications, manage fatigue and overtime, and respond to coverage gaps.
Tips & Best PracticesAI-to-Human Escalation: When Support Bots Need an AgentLearn when support AI should involve a person, how to preserve context in the handoff, and how to staff escalation routes without creating new queues.
Industry InsightsUnderstanding Erlang C, Erlang A, and Simulation for Workforce ManagementErlang C, Erlang A, and simulation each solve a different staffing problem. Learn when to use each model, where it breaks down, and how modern WFM teams combine them.
Company NewsTymeshift Is Now Zendesk WFM: What Changed?Tymeshift became Zendesk Workforce Management. Here is what changed, what the add-on offers, and which migration and platform-dependence questions to ask.
TechnologyWhy Workforce Forecasts Underestimate Staffing RiskMost workforce forecasts look precise but miss real operational risk. Calibration turns forecast history into staffing decisions managers can trust.
Guides & How-TosManufacturing Shift Scheduling: How to Balance Coverage, Skills, Overtime, and Last-Minute ChangesA practical guide to manufacturing shift scheduling: how to balance coverage, skills, overtime, leave, and last-minute changes without drowning in spreadsheets.
Guides & How-TosNew to Workforce Management? Here's How to Prepare for the InterviewPreparing for your first workforce management interview? Use this practical WFM interview prep guide with common questions, answer frameworks, key terms, and sample responses.
Product UpdatesYou Don't Need a Native App for Shift NotificationsSoon now supports PWA push notifications, giving teams mobile schedule alerts without forcing everyone to install a native app.
Industry InsightsAre WFM Platforms Still Worth It in 2026?Large WFM platforms still solve real problems, but many modern teams need flexible workforce management without enterprise drag.
Industry InsightsHow clinic managers lock specialist shifts and auto-fill the rest by skillA practical guide to locked shifts and skill-based auto-fill for clinics, with a worked example, trial checks, workflow steps, and scheduling metrics to track.
Guides & How-TosCloud-Based Employee Scheduling for Live TeamsCloud-based employee scheduling gives teams a live system for availability, leave, shift changes, and coverage. Here is why files and intranet rotas break down.
Guides & How-TosHow to Create an Employee Schedule (Step-by-Step Guide for Managers)A step-by-step guide for managers on how to create an employee schedule using coverage needs, availability, fairness rules, and better scheduling tools.
ArticlesSame-Day Shift Coverage Protocol: How to Stop Scrambling When Someone Calls OutA practical same-day shift coverage protocol for managers dealing with callouts, urgent absences, fairness issues, and last-minute staffing gaps.
Guides & How-TosEmployee Feedback Software for Shift-Based TeamsA practical guide to employee feedback software for shift-based teams, with a clear look at what works, what fails, and where Soon Pulse fits.
Tips & Best Practices10 Scheduling Strategies to Maximize Team EfficiencyA practical guide to 10 scheduling strategies that improve coverage, reduce admin friction, protect team energy, and make schedules hold up better under real conditions.
Industry InsightsCustomer Support Jargon: 12 Terms Every New Rep Should KnowA plain-English guide to customer support jargon, including tickets, SLAs, first response time, backlog, escalations, CSAT, NPS, and other terms new reps hear every day.
Guides & How-TosHow to Prepare for a Workforce Planning Interview (No Experience, No Panic)A practical guide to preparing for a workforce planning or WFM interview when you have no direct experience, including core terms, scenario prep, and sample answers.
Articles30 Workforce Management Questions, Answered SimplyA plain-English guide to the WFM terms and decisions people ask about most, from SLA and AHT to forecasting, staffing, intraday management, and AI.
Tips & Best PracticesWhy Enterprise WFM Tools Often Become a Scheduling Nightmare, and What Teams Need InsteadA practical look at why enterprise WFM tools often frustrate planners and managers, where the pain shows up, and what teams should look for instead.
Tips & Best PracticesCommon Complaints About When I Work, and When Teams Start Outgrowing ItA practical look at common complaints about When I Work, where it still works well, and the signs a growing team may be outgrowing it.
TechnologyWhy Monday.com Falls Short for Scheduling, and What Teams Usually Need InsteadA practical look at why teams try to use Monday.com for scheduling, where it starts to strain, and what they usually need instead.
Company NewsCommon User Complaints About Microsoft Shifts, and When Teams Start Outgrowing ItA fair look at the most common Microsoft Shifts complaints, where the tool works well, and the signs a team may be outgrowing it.
TechnologyThe Follow-the-Sun Support Model: How to Ensure True 24/7 Coverage (Without Handover Risk)The follow-the-sun model can deliver 24/7 support without night shifts, but only if handovers, overlap time, and queue ownership are designed properly.
Tips & Best PracticesRotating Shift Implementation: How to Roll Out a Pattern That Actually WorksLearn how to implement rotating shifts with a clearer rollout, better pattern selection, and fewer problems around fairness, confusion, and exception handling.
Tips & Best PracticesManaging Rotating Shifts: How to Keep Patterns Fair, Clear, and SustainableLearn how to manage rotating shifts with better pattern design, clearer communication, and fewer fairness and fatigue problems over time.
Guides & How-TosShift Planning: How to Build Reliable Schedules Without Overstaffing or GapsLearn how to improve shift planning with better coverage decisions, fewer recurring mistakes, and a more reliable scheduling process.
Tips & Best PracticesAutomatic Employee Scheduling: What It Solves, and Where It Still Needs Human JudgmentLearn what automatic scheduling really means, where it saves time, which rules it should handle, and where managers still need control and judgment.
Tips & Best PracticesEmployee Scheduling for Managers: How to Build Better Schedules Without the Weekly ScrambleA practical guide for managers on building better schedules, handling changes, reducing conflicts, and keeping team scheduling under control.
Industry InsightsHow to Choose Scheduling Software: A Practical Buyer’s GuideA practical guide to choosing scheduling software, with the requirements, red flags, and comparison criteria that matter most in real operations.
Guides & How-TosWorkforce Management vs Employee Management vs Scheduling ToolsLearn the difference between workforce management, employee management, and scheduling tools so you can choose software that actually matches how your team operates.
TechnologyConstraint Solving with Dirty InputsHow we adapted a CP-SAT workforce scheduler to handle messy real-world input, preserve existing assignments, and avoid unnecessary infeasibility by focusing on practical correctness.
ArticlesThe 11-Hour Rest Rule: Why the Most Common ATW Violation Is the One Planners Never Think AboutATW Article 5:3 requires 11 consecutive hours of rest between shifts - a rule violated in retail and hospitality rosters every weekend. This explainer shows why the close/open shift pair escapes notic
ArticlesThe 15-Minute Rule: Why Your Callout Response Window Is the Real Metric You're Not TrackingLearn why callout response speed is a leading indicator of clinic operations health, how to measure it, and what process changes reduce short-notice coverage instability.
ArticlesThe Utilization Trap: Why Blended Agents Look Efficient on Paper and Cost You More in PracticeChannel blending promises 15–20% utilization gains but inflates chat handle time 20–40% and accelerates skill decay within weeks on complex contacts. Learn how to segment by complexity, calculate the 
ArticlesWhy Erlang C Fails for Chat (and What to Use Instead)Erlang C was built for 1917 telephone exchanges and fails in modern chat queues by ignoring concurrency, abandonment, and blended-agent AHT inflation producing consistent 15–25% overstaff. 
ArticlesThe Gig Labor Reliability Discount: How to Build Surge Schedules That Account for Who Actually Shows UpInstead of trusting surface-level metrics, build schedules that reflect how gig labor actually performs. 
ArticlesGetting Works Council Sign-Off on Your Scheduling Software (Without a 6-Month Delay)WOR Art. 27 requires formal OR consent before implementing any scheduling or time-registration system. Here is the exact preparation package that compresses a 6-month negotiation into 6–8 weeks.
ArticlesWhy Hiring Earlier for Peak Season Often Leaves You More Exposed, Not LessEarlier seasonal hiring reduces some risks but creates others most operations never track. Here's how to diagnose demand signal lead time, cross-training depth, and pre-peak attrition before making an
ArticlesChronotype Matching: The NOC Scheduling Lever Nobody Uses (But Should)Night shifts in Network Operations Centers (NOCs) have always been treated as an unavoidable tax on performance.
ArticlesThe Minimum Staffing Trap: Why Your NOC Is Always One Sick Day Away from CrisisMost NOCs are staffed at theoretical minimums that collapse the first time sick leave, attrition, and surge demand arrive together. This guide covers the 25-30% buffer rule, hero engineer audits, chro
TechnologyHow Self-Hosting a Help Center with Sanity Is the Easiest Thing to Maintain NowadaysSelf-hosting a help center with Sanity is now surprisingly easy — AI agents read your codebase and auto-generate accurate help articles, pushed directly to Sanity and published instantly.
Industry InsightsThe Hidden Cost of Poor Global Shift Coverage (And How to Fix It)Is your global support leaking money? Discover the 5 hidden costs of poor shift coverage and learn how to optimize your follow-the-sun model for maximum ROI.
Tips & Best PracticesHow to Visualize Global Shift Coverage Across Time ZonesThink your global team is covered 24 hours? Learn how to visualize shift coverage, detect hidden gaps, and prevent costly handover failures.
Guides & How-TosWho Was on Duty at 02:14?Why Fire Command Centre Scheduling Fails When It Matters Most
Industry InsightsExcel, Whiteboards, and WhatsAppHow Fire Command Centres Are Still Scheduled in 2026 (and Why That’s Risky)
Guides & How-Tos24/7 Means 24/7A Fire Command Centre can be fully staffed and still unsafe. If 24/7 coverage depends on tired people quietly pushing through, you’re betting on luck.
Industry InsightsThe Relationship Between City Tech Startups and MSP Service AdoptionThis blog will explore how tech startups collaborate with MSPs for success. You'll learn about key benefits, potential hurdles, and tips for making the most of this partnership. 
Guides & How-TosQuality Link Building for Small Businesses: A Review of fatjoe in 2025Link building has always been an integral part of SEO. Get your link on a website, share that website’s audience, highlight your expertise. The more your link gets out there, the more beneficial your efforts will be. 
Guides & How-TosThe Dunning-Kruger Effect in Workforce ManagementAnd why most people don’t think they need WFM software… until they do.
Industry InsightsFrom Bots to Better Conversations: Making Workforce Communication Sound HumanLearn practical ways to make conversations feel natural, strengthen relationships, and make collaboration easier every day.
Tips & Best PracticesCan Smarter Shift Timing Make Night Work Healthier?An experimental tool exploring how shift timing and daylight exposure affect sleep quality, inspired by new Dutch research on healthier night schedules.
Industry InsightsHow to Evaluate Potential Markets for Business ExpansionA structured process for market evaluation in business expansion, covering demand assessment, regulatory and economic analysis, competitive research, infrastructure review, cultural considerations, profitability analysis, risk management, and pilot testing to identify and prioritize viable markets.
Industry InsightsWays Small Website Owners Can Use AI for SuccessAI tools are transforming small websites by making site creation, content, and marketing faster, smarter, and more affordable.
Industry Insights5 Features to Look for in Temporary Staffing SoftwareDiscover the incorporation of technology when hiring and managing temporary workers.
Industry InsightsBuilding Resilient B2B Strategies with SaaS TechnologyStrategies on how SaaS technology drives resilience and growth in the B2B space
Guides & How-TosPitching Is Not a One-Size-Fits-All ApproachHow to tailor your pitch for each specific audience and situation.
TechnologyBring Your Ideas to Life with Lovable.devEasiest way to build software products, all you have to do is chat
Industry InsightsHere's How To Create A Winning WebsiteLearn how to create a successful business website with essential tips on SEO, design, content, speed, accessibility, and more. Build a site that boosts engagement, improves navigation, and aligns with your brand for maximum ROI.
TechnologyPump: A Quick Way to Save on AWSEasy to set up AWS cost savings.
Industry InsightsThe Easiest Ways To Save Time In Your BusinessIt’s easy to start to get frustrated and overwhelmed or even burned out when you think there just aren’t enough hours in the day, but there are some easy ways to save time in your business, and once you put them into action, everything will suddenly become clearer and easier.
Tips & Best PracticesWhy Data Security Matters in Workforce Management SoftwareSecure your workforce management system against cyber threats with best practices in data protection, compliance, and advanced security features.
Tips & Best PracticesThe Invisible Trap: How Vendor Lock-In Can Quietly Undermine Workforce ManagementDiscover the hidden risks of vendor lock-in in workforce management, how it impacts flexibility and innovation, and actionable strategies to stay in control of your WFM choices.
Industry InsightsSmall Ways To Improve Customer Service Agent EfficiencyThis article discusses common productivity challenges for customer service agents and provides strategies like enhanced training, better tools, building a knowledge base, and fostering a positive work environment to improve efficiency.
Guides & How-TosBlack Friday 2024 Deals For Software (SaaS) ToolsCheck out these deals from our friends around the web
Guides & How-TosStaying Focused when Traveling for BusinessFrom practice to socializing, here are some valuable suggestions when traveling for business
Industry InsightsOptimizing Workforce Management: Comparing Two Approaches for Multichannel SupportHow to calculate staffing requirements based on forecasts of multiple channels
Guides & How-TosHow To Take Good Care Of Your Team As An Employer7 Top tips that you can follow to ensure that you are taking good care of your team as an employer. 
Guides & How-TosSoon Now Featured on AITools Inc.: Discover the Power of AI-Driven Workforce Management
Technology9 Best Libraries to Create Stunning Graphs: A Comprehensive Comparison in 2024Discover and compare 9 top graph libraries to create stunning data visualizations, exploring their strengths, ease of use, and best use cases to find the perfect fit for your project.
Industry Insights7 Workforce Management Platforms Revolutionizing Healthcare Scheduling in 2024Discover the top 7 workforce management platforms revolutionizing healthcare scheduling, helping healthcare providers streamline operations, boost efficiency, and improve patient care.
Guides & How-TosIn-Depth Review of Toolnest.ai: The Ultimate AI Tools DirectoryToolnest.ai is more than just an AI tools directory—it’s a dynamic, continuously evolving resource that provides users with access to high-quality, well-organized tools.
Tips & Best PracticesThe Ultimate Guide to Staffing Software for Small BusinessesFinding the right staffing software for your small business.
Guides & How-Tos10 Reasons Why You Need Employee Task Management SoftwareEmployee task management software helps teams organize, assign, and track tasks efficiently. Soon simplifies this by offering a centralized platform where managers can assign tasks, monitor progress, and keep everyone on the same page. With real-time updates, task prioritization, and seamless integration with scheduling, Soon boosts productivity and ensures teams stay aligned. Perfect for businesses looking to streamline workflows and improve accountability.
Industry InsightsStaff Time Management Software 101: Boost Team Productivity with SoonDiscover how Soon's staff time management software can streamline scheduling, improve team productivity, and simplify managing your staff. Get practical tips and insights to optimize your operations and grow your business.
Industry InsightsUnderstanding Capacity Planning in Contact Centers: An IntroductionLearn how contact center capacity planning connects forecasts to staffing decisions, and why better planning improves both service levels and labor efficiency.
Guides & How-TosWhat is a Contingent Workforce Manager?Learn how a Contingent Workforce Manager strategically oversees and optimizes a company's flexible workforce to drive agility, efficiency, and compliance in today's dynamic business environment.
Company NewsHarnessing Network Economies: Lessons from Roman Roads for Modern StartupsExploring how the strategic infrastructure of the Roman Empire and the principles of network economies from Hamilton Helmer's "7 Powers" can guide modern startups in building robust and effective distribution channels.
Company NewsCrafting Compelling Content with McKee’s Storytelling SecretsExploring Humor, AI, and the Attention Economy in Business Communication
Company NewsAnnouncing Soon's Official NewslettersWe’ve launched newsletters on both Substack and LinkedIn
Industry InsightsWinning the Customer Support Game: Leveraging Shep Hyken's Principles for a Competitive EdgeA customer support superhero team embodies Shep Hyken's principles, transforming exceptional service into a powerful differentiator in a competitive market.
Tips & Best PracticesOnboarding New Users: Lessons from Shigeru MiyamotoA few things we can learn from the grand master of game design himself when we need to onboard new users
TechnologyThe JOLT Effect: Unlocking the Secret to Overcoming Customer IndecisionThe JOLT Effect" is a sales strategy framework that helps startup founders overcome customer indecision by empathetically diagnosing hesitation, offering tailored solutions, simplifying choices, and confirming commitment.
Guides & How-TosWhy Supporting Local Startups is the Smartest Play for CIOsSupporting local startups is a strategic move for CIOs to drive innovation, enhance flexibility, and maximize ROI while fostering a thriving tech ecosystem.
Industry InsightsHow to Become a Level 5 LeaderDiscover how to become a Level 5 leader by embracing humility and professional will, and guide your organization from good to great with actionable steps and insights.
Guides & How-TosEffective Police Patrol Scheduling: Comprehensive Strategies and Patterns This article provides a comprehensive overview of various police patrol scheduling strategies, detailing their methodologies, benefits, and applications to optimize law enforcement effectiveness and community safety.
Guides & How-TosAchieving the Lollapalooza Effect in BusinessThis article explores how businesses can achieve extraordinary success by leveraging the Lollapalooza Effect through a combination of mental models, rational decision-making, aligned incentives, and continuous learning.
Company NewsSustainable Productivity: Enhancing Large Organizations with the 20 Mile MarchFor large organizations striving to maintain productivity and growth, Amundsen’s philosophy offers a timeless strategy: achieve greatness through disciplined, incremental progress.
Industry InsightsShould Your Business Stop Using Cash? The Answer May Surprise YouThe purpose of this post is to look at the benefits of going cashless and then look at some of the drawbacks so you can make up your own mind.
Guides & How-TosWhy ChatGPT and LLMs Aren't Ideal for Automatically Generating Shift SchedulesThis article explores why large language models (LLMs) like ChatGPT are not suited for generating shift schedules. It delves into the differences between LLMs' text generation capabilities and the specialized techniques required for scheduling, such as Constraint Programming and Operations Research. The piece also provides a scientific explanation of how LLMs work, highlighting their limitations in handling precise and structured tasks.
Guides & How-TosRethinking Traditional Scheduling: Why It's Time for a ChangeThis post explores why traditional scheduling might not be the best approach and offers innovative alternatives that can benefit both employees and employers.
Tips & Best PracticesNavigating Parkinson's Law in Modern Business PracticesLearn how to navigate Parkinson's Law in modern business practices to boost efficiency and productivity. Explore strategies for setting clear deadlines, streamlining processes, and promoting effective time management to prevent work from expanding unnecessarily.
Industry InsightsThe Tipping Point of Customer Service: A First Principles ApproachDiscover how first principles thinking can revolutionize customer service by breaking down processes to their fundamental elements and rebuilding them for innovation and efficiency. Learn practical steps and real-world examples to enhance customer satisfaction and gain a competitive edge.
Industry Insights"Disagree and Commit": A Lesson in Swift Decision-Making from Amazon's Playbook Explore the "disagree and commit" decision-making strategy used at Amazon to enhance team dynamics, accelerate decision-making, and drive innovation. Learn practical tips for implementing this approach in your business.
Industry Insights8 Tips for Hiring and Paying Independent Contractors: A Guide for Small BusinessExplore 8 essential tips for hiring and paying independent contractors, designed to help small businesses leverage freelance talent for growth, compliance, and successful project outcomes. Learn to define needs, negotiate contracts, and streamline payments.
Company NewsEnhancing Work-Life Balance with Soon: Leveraging Science for Better SchedulesThe story behind the science backed approach to better work life balance with our auto-scheduler
Product UpdatesSoon: The Pinnacle of Scheduling Excellence According to TekponThis article celebrates Soon's recognition by Tekpon as one of the Best Scheduling Software for 2024, emphasizing its unique features that elevate business efficiency. It highlights Soon's innovation, user-focused design, and the impactful way it simplifies scheduling tasks, setting it apart from other software options. The piece underscores Soon's role in transforming business operations and enhancing customer engagement through its adaptable and intuitive platform.
TechnologyMaximizing Cold Outreach Success with Apollo: A Case Study from SoonDiscover how Soon leverages Apollo for cold outbound sales, transcending traditional templates and targeting strategies to connect with decision-makers and drive meaningful engagement. Learn from our journey and results.
Industry InsightsUnderstanding Swing Shifts in Workforce ManagementExplore the flexibility and challenges of swing shifts in workforce management, and learn how they can impact organizational productivity and employee work-life balance.
TechnologyBeen Burned by Affiliate Programs? Soon Has Too. Here's Why We Recommend Reditus.This is the affiliate program we use and probably the one you as a SaaS founder are looking for as well. 
Tips & Best PracticesSEO Made Fun: Level Up Your Website with MorningscoreDitch the spreadsheets and spreadsheets of data! Morningscore makes SEO fun & easy with gamified tasks, actionable insights & a supportive community. Level up your website & conquer the SERPs - try it free today! #SEO #morningscore #seotools
Industry InsightsStrategies for Improving Operational Efficiency in Healthcare: A Blend of Innovation and WitDive into the dynamic world of healthcare operational efficiency with our insightful article. Discover innovative strategies that blend technology, lean management, and staff empowerment to streamline processes and enhance patient care.
Product UpdatesSupport Level Up: Revolutionizing Customer Service Training with AITry our custom GPT to level up your support game. Free to use, forever.
ArticlesElevating Customer Service: A Blueprint for ExcellenceThe five key principles for delivering exceptional customer service, emphasizing empathy, satisfaction, active listening, patience, and caring as the foundation for customer service excellence.
Guides & How-TosDefinitive Guide to Back-Office Operations and ProcessesUnlock the secrets to boosting your business efficiency with our definitive guide on optimizing back-office operations. Explore strategic insights into enhancing HR, finance, IT, and customer service processes for unparalleled organizational success
Guides & How-TosMaking The Most Productive Use Of Your TeamThis article delves into the complexities of managing a team as a valuable yet costly asset. It outlines practical steps to enhance productivity, including setting clear performance metrics, teaching prioritization techniques, employing batch workload management, reducing distractions, adapting to individual schedules, providing constructive feedback, listening to employee suggestions, and implementing reward systems. Each strategy is aimed at ensuring your team's output exceeds their cost, a challenging but essential equation for business success.
Product UpdatesIntroducing Soon's Auto-Scheduler: Revolutionizing Workforce ManagementDiscover Soon's latest innovation: the Auto-Scheduler. Streamline your workforce management with our intuitive, customizable scheduling tool. Ideal for optimizing team assignments, reducing manual workload, and enhancing overall efficiency. Experience the future of scheduling with Soon's Auto-Scheduler. Try it now and transform your team's productivity.
Guides & How-Tos5 Tips to Start Embracing New Technology in Your WorkplaceLearn how to effectively integrate new technology in your workplace with five practical tips: assessing the right tech for your business, involving your team in the process, investing in training and support, starting small and scaling up, and regularly evaluating the technology's impact to enhance efficiency and competitiveness.
Industry InsightsRunning A Business From Home? Here's HowDiscover essential tips for efficiently running a business from home, including creating an effective workspace, handling products and payments, optimizing your website, and managing remote employees, all in one comprehensive guide.
Guides & How-TosWhy Specialized Tech Is Better For Your BusinessWhen you choose something that’s been specifically designed for your sector rather than something more generalized, it’s highly likely you’ll get more use out of it, and it will benefit you more. Here’s why. 
Industry InsightsHow AI Will Change Customer Support Forever | OpenAI and Sam Altman PredictionsExploring the transformative impact of AI in customer support, with insights from OpenAI and Sam Altman.
Industry InsightsSchedule Adherence in Workforce Management: Strategies for Planners and ManagersDiscover effective strategies to maintain schedule adherence in workforce management, ensuring efficiency and productivity in the workplace.
Industry InsightsThe Evolution of Customer Service: A Deep Dive into BPO and Call CentersUnravel the intricacies of these two models, highlighting their evolution, distinct roles, and impact on modern businesses.
Industry InsightsNailing The Basics: Setting Up Your Pop-Up Shop for Success
Tips & Best PracticesWhat Accessibility In Business Really Looks LikeTake a look at what accessibility in business can really look like, and how to make sure you are offering it well.
Guides & How-TosChatGPT vs GPT-4: The Key Differences Between Conversational AI and Advanced Language ModelsDiscover the key differences between ChatGPT and GPT-4, two advanced language technologies developed by OpenAI, and learn how to choose the right tool for your specific needs in chatbot applications, content creation, and more.
Guides & How-TosMastering Appointment Scheduling: Exploring the 8 Essential TypesAppointment scheduling, a crucial aspect of time management, involves various types that cater to different needs and scenarios.
Industry InsightsUnderstanding Unemployment Benefits for Seasonal Employees in the United KingdomSeasonal work can be a valuable source of income, but it can leave employees unsure about their eligibility for unemployment benefits during the off-season. Learn about the eligibility requirements for Jobseeker's Allowance and other benefits in this blog post.
Industry InsightsUnderstanding Unemployment Benefits for Seasonal Employees in the United StatesSeasonal employment can provide valuable work experience and income, but it can leave employees unsure about their eligibility for unemployment benefits during the off-season. Learn about the unemployment benefits available for seasonal employees in the United States in this blog post.
Industry InsightsUnderstanding Unemployment Benefits for Seasonal Employees in CanadaSeasonal employment is a great opportunity for work experience and income, but it may leave employees unsure about their eligibility for unemployment benefits during the off-season. In this blog post, we'll discuss the unemployment benefits available for seasonal employees in Canada, along with other benefits that can help during the off-season.
Product UpdatesIntroducing Soon Pulse: Revolutionizing Operations with AI-Generated Reports from Employee FeedbackBoost your team's productivity and morale with Soon's new AI-powered employee feedback tool. Learn how Pulse can revolutionize your workforce management process today.
Industry InsightsHow Tony Hsieh and Zappos Competed with AmazonDespite competing with giants like Amazon, Zappos was able to differentiate itself and carve out a niche in the market.
Industry InsightsUnderstanding Unemployment Benefits for Seasonal Employees in AustraliaSeasonal work can provide valuable income and work experience, but it can also leave employees unsure about their eligibility for unemployment benefits during the off-season. Learn about the unemployment benefits available for seasonal employees in Australia in this blog post.
Industry InsightsDaring Leadership in the Restaurant Industry: Lessons from Brene BrownIn this blog post, we'll explore the principles of daring leadership in the restaurant industry from the perspective of Brene Brown. Learn how to create a culture of trust, belonging, and accountability to manage your restaurant team effectively.
Industry InsightsA Beginner's Guide to Managing a Customer Support TeamAs a new manager, managing a customer support team can be overwhelming. In this blog post, we'll provide tips and strategies to help you manage your team effectively and provide exceptional customer service.
Tips & Best PracticesOn-The-Job Training (OTJ): Definition and ConceptOn-the-job training, also known as OTJ, is an effective method for training employees by allowing them to learn in a real-world environment while performing their actual job duties. In this blog post, we discuss the importance and advantages of on-the-job training and provide steps for implementing an effective training program. Discover how on-the-job training can help improve productivity, reduce costs, and enhance employee satisfaction.
Industry InsightsThe Importance of Effective Training for New EmployeesStarting a new job can be overwhelming, but effective training can help new employees get up to speed quickly. Learn why training is important and get tips on how to make the most out of your training experience in this blog post.
Industry Insights15 Employee Appreciation Ideas to Boost Morale and RetentionShowing employee appreciation is crucial for building a positive and productive workplace culture. Check out these 15 employee appreciation ideas that can help boost morale, increase job satisfaction, and ultimately lead to better retention rates.
Industry InsightsUnlock the Power of 360 Degree Employee Feedback for Growth and SuccessDiscover the benefits of using 360 degree employee feedback to drive growth and success in your organization.
Industry Insights10 Fun and Effective Team Building Games for New HiresLooking to build a strong and cohesive team with your new hires? Check out these 10 fun and effective team building games that can help your new employees get to know each other and feel more comfortable in their new workplace.
Tips & Best PracticesThe Art of Managing a Store Team: Lessons from Seth GodinIn this blog post, we'll explore the art of managing a store team from the perspective of Seth Godin. Learn how to inspire your team, create a positive work environment, and achieve your sales goals.
TechnologyCold Emailing Potential Customers: The Best Way to Approach ThemLearn the best way to go about cold emailing potential customers.
Industry InsightsServant Leadership: Leading with Purpose and Empathy, According to Robert K. Greenleaf
Tips & Best PracticesA Beginner's Guide to Managing a Sales TeamAs a new manager, managing a sales team can be overwhelming. In this blog post, we'll provide tips and strategies to help you manage your team effectively and achieve your sales goals.
Tips & Best PracticesThe Power of Employee Retention: Lessons from Oprah WinfreyIn this blog post, we'll explore the importance of employee retention from the perspective of Oprah Winfrey, a media mogul and business leader. Learn how to create a positive work environment, foster a culture of growth and development, and retain your top talent.
Guides & How-TosThe 7 Best Teams Apps for Scheduling and PlanningStreamline your team's planning and scheduling with these seven awesome apps! From task tracking to collaborative projects, maximize efficiency with the best cloud-based software.
Industry Insights5 Types of Scheduling Programs Every Company Should KnowExplore five essential types of scheduling programs every company should know about. Learn how you can use them efficiently to optimize productivity, profitability, and growth!
Tips & Best PracticesHow Shifts in Teams Bring Efficiency to CompaniesLearn how shifts in teams can improve overall efficiency in companies. Discover strategies on how to bring better organization, productivity, and communication to your team and business.
Tips & Best PracticesWhat is Workforce Management and How It Improves ProductivityAchieve better results with an effective workforce management system. Read this guide to understand more about the concept, principles, and ability for improved productivity through proper utilization of resources.
Industry InsightsMake Brand Positioning in 2023 Easy With This Informative ResearchAs an entrepreneur, you should be aware that increasing the likelihood of your company's success is dependent on aligning your company's name, identity, and other branding aspects with the expectations of your target market.
Product UpdatesBlack Friday Deal 2022Get 35% discount on the Soon Business plan
ArticlesHow to forecast for the holidays – like a bossNational holidays are famous for messing up your customer service forecast and planning. Especially on the days between Christmas and New Year’s it’s hard to forecast the number of customers that are going to reach out to you.
Tips & Best Practices7 tips to prepare your customer success team for Black Friday.With the coming of Black Friday magic, it’s crucial to prepare for this period of time. Altogether, we have to focus on one goal — to deliver our best to stay on top in this competitive race. We have come up with 7 tips to prepare your customer success team for Black Friday. 
Industry InsightsCustomer Retention: Why It Is Important & How to Improve ItRetention is the act of encouraging existing clients to return to the brand again and again. And it’s beneficial to companies in many ways, from ensuring a stable flow of orders to a higher return on investment (ROI).
Tips & Best PracticesHow to land your first customer success job (Part 1)Our complete guide on how to land your first customer success job.
Industry InsightsHow does eCommerce Automation Impacts Your Business?Learn how eCommerce automation can help your business grow.
ArticlesUsing SEO to Boost Customer ServiceIf you want to give quality customer service on a digital scale, here’s how you can use SEO for your online channels
TechnologyTime blocking: How to prioritize your time with SoonLike the best Y Combinator startups
Tips & Best PracticesWhich help docs should you writeA quick tip on how we always know what articles to write for our support docs at Soon.
Product UpdatesHow Call Center Agents Can Set Up A Home OfficeWhether it's done on a remote or hybrid model, encouraging telework means employers can save on office space and parking costs while simultaneously improving employee productivity and job satisfaction.
Industry InsightsHow to Keep Your B2B Customers Coming BackLoyal customers spend 67% more than new customers and provide up to 80% of a brand’s revenue despite representing a minority of customers.
Guides & How-Tos4 Tips to Reduce your sales cycle time by 70%Close more deals in a shorter period of time.
Industry InsightsWhy Employee Engagement Is Key to Long-Term Business SuccessEmployee engagement is about making employees commit to the company. So it contributes to the success of a business. We'll dive further into why a business needs employee engagement to succeed.
Tips & Best PracticesActionable Ways Every Startup Can Use to Retain CustomersWhat are the best strategies to retain customers in Startup? 5 technique startups can use for customer retention.
Product UpdatesWorkload: Our Smart & Time-saving Strategy To Launch A New FeatureWorkload feature, launched as beta. How Soon took a slightly different approach to launch a new feature. 
Industry InsightsThe State of Customer Service in 2020State of the industry annual survey for customer service 2020. A global survey which highlights the customer service trends you need to know. 
Tips & Best PracticesIs Your Excel Employee Schedule Template Enough?Your weekly Excel schedule template might need to go. 3 reasons why your Excel employee schedule template needs to go.
Industry InsightsIs Your Company Prepared For The New Normal: Flexible Work?Flexible work is becoming the new normal. Is your business ready? Tips for successfully embracing the new normal flexible work.
Industry InsightsHow to Create a Customer-Centric Business: Open Up Your HoursLet your business focus on creating a positive experience for the customer. Open up your business hours and be one step closer to a customer centric business.
Industry Insights5 Key Aspects of Outstanding Customer ServiceHow do you deliver outstanding customer service? Use these 5 key elements and your company will definitely benefit from it.
Industry InsightsSoon: Employee Scheduling Software Named 2018 Business Software Rising Star - Finances Online.comDescribed as "intuitive" in creating, sharing, and executing team schedules, Soon garnered the review platform's Premium Usability award for 2018. They even mentioned it as one of the top employee scheduling software alternatives to other popular platforms.
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