Accessibility statement

This statement is about the Soon website, soon.works. It doesn't cover the Soon app at app.soon.works, our other sites, such as status.soon.works, or other companies' websites that we link to.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. No outside auditor has checked the site yet, so we don't claim that it meets them.

Some pages have drawings of the product that move by themselves. The Pause motion button stops them, and everything else on the page that keeps moving, such as animated pictures in help articles. Short effects as you scroll, such as text fading in, still play. On a wide screen the button is in the header; on smaller screens, such as phones and tablets, it's in the menu. It pauses the page you're on until you press Play motion.

If your device is set to reduce motion, every page in the new design opens with motion paused, and the scroll effects don't play.

We last checked the site ourselves on 5 November 2026.

• An automated checker, axe-core, tested every English page in the site's new design against the WCAG 2.2 level A and AA rules it covers: each page in the light theme on a desktop screen and in the dark theme on a phone, one page of each kind in all four combinations, and every role's and every industry's view of the pages that change with them. We fixed what it found that day, and a second run found nothing.
• Scripted tests worked the site search and the phone menu with the keyboard.

Our drawings of the product fade some rows so the rest stands out. That faded text is there for the picture, not to be read, and it's below the contrast ratio.

That isn't a full audit. Automated checkers find only some problems, and we haven't yet tested the site by hand, with a screen reader, at 200% zoom or with wider text spacing.

• Pages in the previous design. Most of the site's pages haven't moved to the new design yet: in English, mostly public-holiday pages and other tools, glossary entries, staffing examples, research summaries and guides, and every page in another language. They weren't part of this check, and they have no Pause motion button. We're moving them to the new design in stages, and we check each one the same way as it moves.
• Screen readers, zoom and keyboard. We haven't yet tested the site with a screen reader, at 200% zoom, with wider text spacing or by hand with a keyboard. We'll test it with VoiceOver and NVDA, and the rest by hand, and list what we find here.
• Videos. Our video pages, and some pages in other languages, play product videos, and some help articles, changelog entries and blog posts link to our videos on Loom and YouTube. We haven't checked that each one has captions. We'll check them, and add captions where they're missing.

We update this page as we fix each one.

Some parts of the site, and some steps on other companies' websites, are run by other companies, and we can't change them ourselves:

• Cloudflare Turnstile checks that a person is sending our demo and contact forms. It usually finishes by itself.
• Calendly is where you pick a time for your demo, after you send the form.
• Loom and YouTube host our videos.
• Google Play is where you get the Android app.

If one of them stops you, email us and we'll book your demo or send what you need another way.

If something on soon.works doesn't work for you, or you need its content in another format, email support@soon.works. Tell us which page it was and what went wrong. We reply within five working days, and if we can fix it, our reply says when.