Counter, phones and casework, covered. Every day you're open.
Housing associations, councils and universities serve people at the counter, on the phone and in casework. Soon plans who does what each hour, with the skills and leave your team already has.
The same people staff the counter, answer the phones and handle the work behind them. Pull someone onto the phones and something else waits.
In SoonPlan who's on which post, hour by hour, inside each shift.Planned by morning and afternoon, or week by week in a spreadsheet, the hours with too few people on only show on the day.
In SoonNeeds per 15 minutes, with required against scheduled before the day starts.Part-time contracts, flexitime and days off suit the team. The counter and the phones still open on time, and someone has to be there.
In SoonApproved time off shows on the plan, and coverage shows the hour that runs thin.Shifts are cards, days are lanes. See who works when, which shifts are ready and which need you, at a glance.
Set what each shift needs. The solver assigns people in seconds, using the roles, hours and rules you set. Nothing is published until you say so.
Lay out who does what, hour by hour. Coverage updates as you plan, so you see where the day needs people before it starts. Start with shifts and add this when you're ready.
Time off and swaps run through Soon instead of email and phone calls. Approve a request in a few clicks and it shows on the schedule.
Publish once. Your team sees their shifts and activities on their phone and in their own calendar.
Ease of use comes first, followed by the speed at which new functionality is developed. And just as importantly, the personal attention from the team really makes the difference.
Public services scheduling software plans who covers the counter, the phones and casework each hour, with the skills and leave your team already has. Soon plans the shifts and the work inside them in one place, for housing associations, councils and universities.
Yes. Each kind of work can be its own activity with its own staffing need, and the coverage chart shows when the counter or the phones are short. On Scale, the activity solver plans who does what, hour by hour.
Soon's database runs on AWS in Ireland, and it and its backups stay in the EU. Some services we use, like the AI assistant's provider, are in the US: the security page lists every one, and our DPA applies to every customer.
