Understand staffing coverage and gaps

Coverage compares the staffing requirement with the people on the schedule. The main calculation is Net = Scheduled - Required.

Read the daily summary

• Required: The total capacity needed for the day.
• Scheduled: The capacity from people on the schedule who count toward the selected requirement.
• Short: The amount of required capacity that is not covered.
• Over: Scheduled capacity above the requirement.

Read the timeline

• Negative Net: The interval is short.
• Zero Net: Scheduled capacity matches the requirement.
• Positive Net: The interval has more scheduled capacity than required.

Select Show coverage to display the Scheduled/Required value on demand bars and the coverage percentage for each line.

Check one requirement

1. Select a role, activity, or workstream on the left side of the board.
2. Review its coverage on the timeline. The summary and percentages now apply to the selected line.
3. Check the short intervals and confirm that the scheduled people have the required role and skills.

Resolve a coverage gap

1. Find the first interval with a Short value.
2. Select the affected line to see the exact requirement.
3. Check whether qualified people are available before or after the gap.
4. Move or extend scheduled work, or assign another qualified person.
5. Change the requirement only when the business demand has changed.
6. Review coverage again and save the schedule.

Use the correct planning interval

A shorter planning interval shows short gaps more clearly. A longer interval gives a simpler view. Select 15, 30, or 60 minutes to match the way your operation plans work.

Important

A whole-board surplus can exist at the same time as a shortage for one role or workstream. Select the specific line before you decide that the day is fully covered.

Next steps

• Set staffing requirements on a Schedule Board
• Use workstreams and required skills