Know what you need before you plan.
Forecast demand from your own history and set how many people each shift and activity needs. The board shows where you're short, and the solvers plan to these numbers.
The number every schedule starts from.
Ten forecasting models are tested on your own history of demand. The one that would have predicted your past best forecasts the weeks ahead, down to 15 minutes.
Upload your own history of demand as a CSV, or we set it up with you. Contact centres can have Genesys or another contact-centre system connected on request, so the volume comes in by itself.
Give every role on a shift a minimum and a maximum. A shift below its minimum shows as an issue on the board, and Auto-fill plans to these numbers.
Set the people you need for each activity, like Front desk, Phones and Admin, in 15-minute blocks. The day plan shows required against scheduled, so a short afternoon stands out before it starts.
Every plan starts with a free trial, 30 days on every plan, no credit card.
Explore staffing requirementsA forecast from your history, down to 15 minutes.
Tested against your history; the one that fits best draws the forecast.
Bring your demand history as a CSV.
Genesys and other contact-centre systems, connected on request.
A minimum and maximum per role on every shift.
People needed for each activity, in 15-minute blocks.
The forecast's hourly curve feeds the activity solver.
Every need for a board in one view: roles, activities and skills.
Workforce forecasting predicts how much work is coming, such as calls, visits or orders, and turns it into how many people you need through the day. On Scale, Soon forecasts from your own demand history and sets the staffing needs your schedule is planned to.
No. You can set needs by hand: per shift on every plan, per activity from Grow. Forecasting fills them from your history, on Scale.
Your own demand history in 15-minute intervals: uploaded as a CSV, set up with you, or from Genesys or another contact-centre system, connected on request.
Ten models are tested against your history, and the one that would have predicted your past best makes the forecast. Every forecast shows which model drew it.