Stadgenoot

Stadgenoot is one of Amsterdam’s largest housing corporations, responsible for managing thousands of social housing units across the city. With a distributed workforce, keeping schedules organised and ensuring the right coverage is no small task.

To support this, Stadgenoot uses Soon as its workforce management platform.

A smooth start

When Guido joined Stadgenoot, one of the first things that stood out was how quickly he was able to get familiar with the platform.

“The web app is logically structured, and within a few hours I already understood the basic functionality.”

This was a noticeable difference compared to other workforce management tools he has worked with.

Many traditional WFM solutions offer a broad set of features, but that often comes with added complexity and a longer learning curve.

Soon took a different approach.

The platform was easy to explain to new users and simple for agents to adopt, which helped accelerate onboarding across the team.

Because the web app works seamlessly across devices, employees can quickly access their schedules wherever they are.

Simplicity where it matters

For Stadgenoot, one of the biggest differences is ease of use.

“Other WFM tools are more extensive, but that also makes them more complicated and time-consuming to learn.”

Soon’s intuitive structure makes it easier for both planners and agents to use the platform in their daily work.

Scheduling itself is also faster.

Templates have significantly reduced the time needed to build and update rosters, while the visual schedule views and flexible filters make it easier to keep oversight.

Real impact for the team

The biggest long-term benefits for Stadgenoot have been the speed and accessibility of planning.

The team particularly values:

• fast scheduling through templates
• clear graphical schedule views
• customisable filters and overviews
• instant access through mobile

One feature that has had a strong impact is shift swapping.

Employees can swap working days themselves, giving them more autonomy over their schedules.

“It gives colleagues more control over their working days.”

This flexibility has been especially well received by the team, alongside the ability to quickly check schedules on mobile.

A product that evolves with customer feedback

Another key reason Stadgenoot continues to work with Soon is the speed of product development.

“What stands out is how quickly feedback is picked up and implemented.”

For Stadgenoot, this has made the relationship feel collaborative rather than transactional.

The team knows that feedback is taken seriously and often translated into product improvements quickly.

Looking ahead

Looking forward, Stadgenoot sees continued product development as an important part of creating a more professional and modern work environment.

Further expansion of the web app will continue to make daily work easier for planners and agents alike.

The main reason for continuing the partnership is clear:

the pace of development and the openness to evolve the platform together.