Dixa

How Dixa works with Soon

• Track performance by comparing the scheduled versus actual presence
• Improve adherence to schedule to maximize team efficiency
• Create a Channel Neutral way of working in your support operations

Dixa - Conversational Customer Engagement

All channels in one platform

Dixa gives you a unified architecture across phone, email, contact form, chat, messenger and social.

Knowledge makes experts

Make all your agents an expert. And give your customers a self-service solution to reduce waiting times.

Boost efficiency with smart routing

Intelligent flows, automations, data and context based algorithms remove friction in your CX.