Find follow-the-sun gaps fast
See exactly when customer windows go uncovered and jump the slider straight to the problem hour.
24/7 Support Coverage Planning
Plan a follow-the-sun support model before you hire into the wrong timezone.
This interactive coverage map helps support and operations teams compare working hours, customer windows, and handover overlap across regions. Use it to find gaps, model new hubs, and turn your follow-the-sun design into a plan you can defend when you research 24/7 support coverage.
- Free planning tool
- Timezone-aware handovers
- Customer window overlap
Why teams land here
Design cleaner handovers
Model overlap between regions so you can hand work off while both teams are still online.
Pressure-test new regions
Drop a team anywhere on the map, assign local hours, and compare how much coverage the new region really adds.
Interactive Planner
Model team coverage, customer demand windows, and handovers
Live coverage simulationClick the map to place teams or customers, then drag the slider to inspect gaps.Live
CoverageHandoverGap
No handover at current UTC
Coverage
0/0h
Status
Full Coverage
Gaps Detected
No gaps โ
Display time00:00
CoveredHandoverGapTeam ActiveCustomer Window
How to use the map
Turn a rough timezone idea into an actual coverage plan.
The tool is most useful when you start with real service windows and let the gaps tell you where the model is weak. Start from what your customers actually expect, not from where your teams happen to sit.
Add your current support teams and set their local working hours.
Add the customer regions or premium support windows you need to cover.
Drag through the day to spot uncovered hours, weak handovers, and where a new team creates the biggest gain.
Keep planning
Take the model beyond the map.
The map shows you when coverage fails. These companions help you document the model and survive the handoffs, and Soon's guide tothe follow-the-sun support model covers the operating decisions behind true 24/7 coverage.
Free follow-the-sun coverage template
Download a planning template with team, window, handover, and owner columns so you can document the model before you operationalize it.
Open the template
Follow-the-sun handover checklist
Use a practical checklist to make sure your coverage model survives real handoffs, escalations, timezone changes, and ownership boundaries.
Read the checklist
Who this is for
- Support leaders designing a 24/7 escalation model
- Operations teams comparing regions before hiring
- BPO and outsourcing teams planning overlap with customer SLAs
Follow-the-sun FAQ
Questions teams ask before they commit to a global coverage model.
What is a follow-the-sun support model?
A follow-the-sun model distributes work across time zones so the next region picks up while the previous one signs off. The challenge is not just coverage; it is making sure handovers happen before a gap opens.
What should I measure besides total coverage?
Look at overlap between teams, uncovered premium windows, and the number of context handovers needed in a day. Those three signals tell you whether the model will feel smooth for customers and operators.
Who is this coverage map for?
It is useful for support, trust and safety, NOC, service desk, and operations teams that need service continuity across more than one region.
What happens after the planning stage?
Once you know which regions and windows matter, you can move into a real scheduling workflow in Soon to automate staffing, visibility, and changes instead of rebuilding the plan in spreadsheets.
Next step
When the spreadsheet stops scaling, move the plan into Soon.
Use this map to figure out where coverage fails, then use Soon to automate the schedule, keep service windows visible, and reduce manual coordination between regions.