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Free follow-the-sun coverage template for planning a 24/7 support model.
Use this template to document teams, time zones, customer windows, handover owners, and risk notes before you commit the model to a schedule. It is built for support and operations teams that need a simple first pass before they automate anything.
What the template includes
- Team name, city, timezone, and owner
- Local shift start and end for every region
- Customer window start and end by market
- Primary handover owner and backup owner
- Known risk notes, SLA sensitivity, and gap severity
How to use it
Start in the spreadsheet, validate in the map, operationalize in Soon.
List your current teams and the local hours they actually cover.
Add every customer window that matters, especially premium or escalation coverage.
Mark which handovers depend on overlap and which rely on async notes only.
Open the interactive coverage map to test whether the spreadsheet assumptions hold.
Turn the template into a real operating model.
Once you know which windows matter and which handovers are risky, move into a real scheduling workflow so the plan stays current when shifts, demand, or staffing change.