Keep the desk covered and see what the rest of the day is actually doing.
A free Soon tool for small in-house support and frontdesk teams. Upload your schedule, map the columns, classify the activities, and spot coverage gaps without needing a WFM expert.
Works best for teams with a frontdesk and multiple activities during shifts: housing, utilities, universities, small banks, and other service teams that outgrew spreadsheets.
Data stays local
The audit runs in your browser, so you can use real schedules without pushing them to a backend.
No WFM jargon
The report explains coverage gaps, fragile handoffs, and activity overload in plain language.
Built to drive a Soon trial
Every finding points to the exact Soon capability that replaces spreadsheet guesswork with a live team view.
Step 1: Upload your schedule
Run the coverage audit on the schedule you already have
Upload a spreadsheet export or use the Soon template. We map the columns, classify the activities, and show where desk coverage breaks or gets fragile.
Drop a CSV here or choose a file
Works best for teams with a frontdesk and multiple activities inside each shift.
Browser-only by default
- No WFM expertise needed. The flow is built for planners who inherited the spreadsheet.
- Your data stays in the browser. Nothing needs a backend to generate the audit.
- Field mapping means you can use real exports, not only a perfect Soon-shaped file.
Step 2: Map the schedule columns
Turn the CSV into real schedule blocks
Pick the columns that describe who is working, when the block starts and ends, and what activity it represents. If your export has a separate date column, map it here too.
Who owns the block
Shift or activity start time
Shift or activity end time
What they are doing during the shift
A few core fields still need to be mapped
Skipped row examples
| Person | Start | End | Activity | Team |
|---|
Step 3: Classify activities
Tell the audit which labels mean desk coverage
Desk coverage is calculated only from activities marked as desk. The rest of the categories help explain where time is going and why the spreadsheet gets hard to manage.
Pick at least one desk activity to unlock the full coverage chart. You can still run the audit without it, but coverage risk will stay incomplete.
| Activity label | Blocks | Total time | People | Category |
|---|
Step 4: Coverage audit
Keep the desk covered and see what the day is actually doing
Resource allocation visibility, without WFM jargonUncovered desk time
Single-covered time
Team members
Avg. context switches
Coverage risk timeline
Red intervals mean the desk is uncovered. Amber intervals mean only one person is covering it.
Activity mix
This is where the time is really going during the day.
Planner pain signals
These findings translate the schedule into the problems Soon is built to fix.
Soon handoff
Turn this spreadsheet audit into a live planning workflow
Soon gives your team a clearer intraday view, better activity visibility, and solver-backed scheduling without needing an in-house WFM expert.
Start Soon trialWho is doing what right now
This is the clearest view of how time is distributed across the people in the uploaded schedule.
| Person | Total scheduled | Desk time | Context switches | Activities |
|---|