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Contact CenterPlanned

Soon + Twilio Flex

Twilio Flex gives you the contact flow. Soon gives you the forecast and schedule. Turn Flex queues, tasks, and agent activity into staffing plans your team can actually use.

Request this integration→Book a forecasting demo

What Soon forecasts from Twilio Flex

  • Task counts
  • TaskQueue statistics
  • Channel and task attributes
  • Offered, completed, and abandoned tasks where available
  • Agent status and adherence events for real-time comparison
  • Historical Flex Insights if available and reliable

How it works

  1. 1

    Connect Twilio Flex.

  2. 2

    Select queues and channels.

  3. 3

    Preview historical demand.

  4. 4

    Forecast future volume.

  5. 5

    Build schedules in Soon.

Best for

  • API-first contact centers.
  • Support teams that customized Flex and need external scheduling.
  • Teams that want WFM without buying a heavy legacy suite.
  • Companies with multiple queues, languages, skills, or blended work.
Status: Planned

The Twilio Flex connector is on Soon's roadmap and is not live yet. Request it to help us prioritize the build, and we will notify you the moment it ships.

Request this integration→All integrations

Your next schedule could take 2 minutes.

Import your team, set your rules, hit auto-fill. Most teams are live the same day.

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