Practical tools and templates for operations teams.
This hub collects Soon's practical resources, from planning guides to templates and calculators that help teams run shift-based operations more smoothly.
Erlang C calculator
Free Erlang C, Erlang A, Erlang B, and Linear staffing calculator with hourly breakdowns, occupancy targets, and FTE planning.
Open tool CalculatorShrinkage tool
Calculate required headcount from planned and unplanned shrinkage across contact centers, healthcare, hospitality, and more.
Open tool ToolForecast tool
Upload historical data and generate a fast browser-based forecast with charts and confidence bands.
Open tool ToolCoverage map
Model follow-the-sun shift coverage across time zones, compare customer windows, and spot handoff gaps before they become service gaps.
Open tool ToolPublic holiday checker
See which weekday gets the most public holidays in your country. Pick the best day off for part-time work, daycare, or roster planning across 22 countries.
Open template TemplateShift schedule template
Download a free Excel shift schedule template with coverage tracking, time-off management, and a team directory for teams of 10 to 50.
Open templateYour next schedule could take 2 minutes.
Import your team, set your rules, hit auto-fill. Most teams are live the same day.
30 days free ยท No credit card required
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