Unexus

‍About the Integration

The Unexus Connect integration empowers you to use historical call data for accurate forecasting and staffing with Soon. By syncing Unexus Connect’s data, you can unlock insights that enable smarter scheduling, ensuring your team is always prepared to meet demand. Perfect for streamlining operations, improving service levels, and making data-driven decisions with ease.

How It Works

Unlock the full potential of your workforce planning with the Unexus Connect integration:

1. Streamline Your Data: Automatically sync historical call data from Unexus Connect into Soon for seamless forecasting.
2. Forecast with Confidence: Leverage accurate, data-driven insights to predict call volumes and demand trends.
3. Optimize Staffing Levels: Align your team schedules with forecasted demand, ensuring the right coverage at the right time.
4. Stay Ahead of the Curve: Continuously refine your forecasts with updated data to adapt to changing trends and demands.

What is Unexus Connect?

Unexus Connect is an advanced communication platform designed to streamline and centralize your contact center operations. With Unexus Connect, businesses can manage customer interactions across multiple channels — calls, chats, emails, and more — all in one intuitive interface.

The platform provides powerful reporting and analytics capabilities, enabling you to monitor performance, optimize processes, and deliver exceptional customer service. By integrating Unexus Connect with Soon, you can harness its historical data to create precise workforce forecasts, ensuring your team is always prepared to meet demand.