Events in Soon let you create a schedule that exactly fits your team's needs.
Play around with this demo to see Soon in action right here
Explore our shift management features that help your team run your business.
You create shifts to match the needs of your business. First, you define the times of your shifts. Then, you set the staffing levels to get the right number of people on each shift - based on your forecast. Next, you'll have all information at your fingertips to assign team members.
The smart people picker shows you everything you need to select the best person for each shift. Information such as availability, role and possible conflicts help you make decisions easy. You no longer need any separate spreadsheets and shadow schedules.
Reduce the burden on yourself and other managers. Give your team the freedom to exchange their shifts amongst themselves. Allow everyone to get the responsibility they deserve. It helps build trust and respect within the team.
We've designed Soon around smart procedures to create the ultimate scheduling experience. Each shift has its own status to help you spot any issues that need your attention. This gives you quick insights into the general overview of your schedule.
Scheduling is only the beginning. When the initial planning is ready, the next phase begins. Shifts have a status and notifications to keep you informed. This process guides you through the workforce management cycle. So you don't have to worry about shift management.
Set the right balance of available agents to match your forecast. Manage operational costs while you reach your service goals.
Make sure the correct skills are present at all times. Create custom roles for your team to add the right people on each shift.
Always know who can work when creating the schedule. Never guess, or ask your team about their availability while scheduling.
Get accurate data on hours worked to export for further processing, such as payroll. Close events when checked and let the event status help you along the way.
Simple, elegant and powerful. Colours help you identify shifts in the blink of an eye. They also make your schedule pretty. You can even use the same colours as your excel spreadsheet schedule.
Observe commitment to the schedule to ensure the quality of your operations. Having a solid adherence process helps you stay on target.
Win with great customer service operations. Make sure you always have enough people and the right skills available to your customers. Everything is in the right place at the right time.
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