The best customer service software of 2022

Let’s dive right into what you came here for to find the best software for your customer support team. The only thing you should know beforehand is that this is not a simple top X list. Instead, we explain where these customer communications platforms are best suited. So you can check which of them is the best fit for your business.

We share our opinion with you to help you make a better decision when you are looking for a new customer service platform. The categories we have considered for you are:

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• SaaS
• Financial Services
• eCommerce

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Check it out and let us know if you think something is missing from the list.

Best Customer Support Software for SaaS

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Intercom

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Why you’ll love Intercom

Intercom is pushing the envelope when it comes to building a relationship with your own customers. They continuously improve their products to make it easier for SaaS companies to onboard and retain users. You might think you only need the chat, but you’ll see that the other products by Intercom are also a must-have. All your transactional emails, your help centre and insights on the behaviour of your users - you will want to manage in Intercom. Last but not least, at Soon we use Intercom.

You should pick Intercom over:

• Zendesk
• Hubspot
• LiveChat
• Freshdesk
• Zendesk
• Groove
• HelpScout
• Kayako
• LiveAgent
• HappyFox
• Freshservice
• Desk.com

Best Customer Support Software for Financial Services

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Glia

Why you’ll love Glia

Glia’s solution is nothing short of customer support magic. Customer support in financial services is complicated. Your customers usually reach out when they have an issue. Two main considerations are Time and Security. You will want to help your customers as fast as possible. 

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When you talk to a customer on the phone, chat or by email. It can be difficult to understand what your customer means and even harder to convey the solution to them. Wouldn’t it be nice if you can just “show them”? That’s exactly what they figured at Glia. The co-browsing solution is the perfect solution to handle complex support situations. The best thing is you don’t need to install TeamViewer or anything like that. We can tell you all about it but honestly, you’ll just have to see it to believe it.

Final note, at Soon we know the financial services sector very well. Most of our customers are banks, insurance providers and stock brokers. This industry is very conservative when it comes to picking software and often run on outdated legacy systems. If you do make the effort to upgrade your software, both your customers and employees will thank you for it.

You should pick it over:

• Genesys Cloud CX
• Salesforce Service Cloud
• Verint

Best Customer Support Software for eCommerce

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Dixa

Why you’ll love Dixa

Dixa is amazing when it comes to handling multiple channels. Think about it, when consumers reach out to you. They don’t care about the channel they use, but they do expect you to know who they are when they contact your company. And they probably hate repeating themselves. Dixa makes it easy for you to offer several channels to your customers. And at the same time make it simple for your customer service team to switch between these channels. 

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If you want to grow your eCommerce business we highly recommend you check out Dixa. It will boost your CX metrics, increase your customer satisfaction and get your team ready to scale up.

You should pick it over:

• Zendesk
• Kustomer
• Freshdesk
• Helpscout
• Groove
• Desk.com
• Salesforce Service Cloud
• Kayako
• Userlike
• LiveAgent
• HappyFox

What is customer support software?

Customer support software is a type of software that is used to assist businesses in managing customer interactions and inquiries. This can include a range of tools, such as live chat and email support, as well as more advanced features like knowledge bases and ticketing systems. The goal of customer support software is to improve the efficiency and effectiveness of a business's customer service operations and to help companies provide better support to their customers.

Why would a business use customer support software?

A business may use customer support software to improve the efficiency and effectiveness of its customer support operations. This type of software can automate routine tasks, track and manage customer inquiries, and provide tools for communicating with customers. This can help businesses provide better and faster support to their customers, ultimately improving customer satisfaction and loyalty. Additionally, using customer support software can also help businesses collect and analyze customer feedback, identify common issues and trends, and make data-driven decisions to improve their support processes.

Why is customer support important?

Customer support is important because it helps to provide timely and effective assistance to customers who have questions, concerns, or issues with a product or service. This can help to improve customer satisfaction and loyalty, and can also help to prevent negative reviews or complaints that can damage a company's reputation. In addition, providing effective customer support can help to identify and resolve potential problems, which can help to improve the quality and reliability of a company's products or services. Overall, customer support plays a critical role in ensuring that customers have a positive experience with a company and are willing to continue doing business with them in the future.

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